Leading Service Management Software Provider Expands SaaS, International & Mobile Solutions on Way to Strong Results
Insight Direct, the leading provider of software for companies that need a better way to manage service delivery, today announced record third quarter business results highlighted by 263 new customers, record growth in the SaaS business, and the addition of Jim Triandiflou and Dave O’Connor to the management team.
“The third-quarter was a great quarter for the business. We hit all of our critical customer and financial targets - customer retention, renewals, new customers acquired, revenue, profit, and cash. And our VaZing SaaS business had a record month in September,” said Jim Triandiflou, President and Chief Executive Officer at Insight Direct. “Perhaps more importantly, we saw field service providers interested in making an investment in their business. They realize they can’t do things the way they used too. They must find ways to reduce operational costs, increase the efficiency of their field technicians, and reduce waste. Our solutions help them run a better business.”
“As a services business, our success is based on customer satisfaction,” said Dave Hahmann, President of Bay Area Pool Service, a new Insight Direct customer. “Keeping customers happy is a lot of work, especially when it comes to scheduling technicians, mapping service routes, and dealing with cancelations across a base of 6300 customers and a field force of 32 technicians. ServiceCEO, with its integrated back office and mobile features, will eliminate the need for paper route books, minimize the costs associated with changes and cancellations, and allow us to be more responsive to our customers.”
In the third-quarter, Insight Direct made significant achievements in the following areas:
- Signed 263 New Customers Worldwide: In the fiscal quarter beginning July 1, 2009, Insight Direct added customers from 9 countries around the world in over a dozen service industries including CSI Computer Solutions, High Efficiency Cooling & Heating, Delta Roofing, Geddes Refrigeration, R&B Plumbing & Heating, and New Vu Window Cleaning.
- Increased Software-as-a-Service Subscriber base: Eighty-nine new field service organizations subscribed to Insight Direct’s VaZing web-based solution, bringing the total number of customers globally to200.
- Strengthened Management Team: Insight DirectappointedJim Triandiflou to the position of President and Chief Executive Officer and Dave O’Connor to the post of Chief Financial Officer, adding more than 40 years combined senior leadership experience growing innovative high-technology companies into profitable enterprises.
- Delivered Key Innovations to Product Roadmap: Working closely with customers and partners, the company finalized plans for the release of Vazing.com 4.0 and announced the early 2010 release of its flagship ServiceCEO solution.
- Expanded Partner Ecosystem: In continuing its support of its multi-channel distribution model and customer interest in complementary third-party ISV integration, Insight Direct signed technical alliances, marketing and sales partnerships with AppStation for mobile solutions and Avalara for sales tax automation.
About Insight Direct
Insight Direct is a leading provider of field service software. Our ServiceCEO solution helps you manage all aspects of your business - including scheduling, dispatching, accounting and inventory management - so you can sell more jobs, work more efficiently, get paid faster, and analyze your business in new ways. We’ve been in business for more than a decade, have more than 5,000 customers, and continually reinvest in our software to keep your business running smoothly. Our experience, combined with the unparalleled support offerings found in our Interactive Member Center, help you get started quickly and get the most out of your investment. To learn more, visit http://www.insightdirect.com and www.vazing.com.
Contacts:
Insight Direct, Inc.
Derek Gilmore, 1-617-557-0066
dgilmore@insightdirect.com