PARIS, February 21 /PRNewswire-FirstCall/ -- SR.Teleperformance, a global leader in contact center management - a public company listed at Euronext, ticker symbol FR 0000051807 - announced today the merger of its two most significant U.S. business entities, Teleperformance USA and CallTech Communications, LLC.
Teleperformance USA, operates in 5 countries with over 10,600 contact center stations and 11,600 employees, providing U.S. domestic, near shore and offshore customer care, technical support and inbound sales solutions to leading US based companies in multiple industries. CallTech has over 4,800 employees in 9 U.S. call centers and provides technical support and customer services to companies primarily in the telecommunications, technology and Internet services sectors.
The merged company retains the Teleperformance name and is comprised of 32 contact centers, over 16,500 employees and more than 15,000 workstations.
C. J. Petitti, CEO of CallTech said: "We are extremely pleased to merge with Teleperformance USA; this will allow us to operate more efficiently and merge selected operations while better leveraging our management and technology. Our clients will be better served through enhanced operational efficiencies and economies of scale."
Dominic Dato, CEO of Teleperformance USA stated: "We continue to be extremely impressed with the management team of CallTech and the systems the company has developed to provide better management reporting and analysis, especially the Call Center Management reporting System (CCMS). This merger will generate an even stronger outsourcing alternative for our U.S. clients seeking domestic and/or offshore solutions."
Daniel Julien, Chairman of the Supervisory Board of SR. Teleperformance commented: "The US market represents 50% of the global customer care outsourcing market and this merger further demonstrates Teleperformance's commitment to be the number one outsourcing strategic partner for our clients in the U.S. market."
About the SR.Teleperformance Group:
SR.Teleperformance (Euronext: FR 0000051807), the world's #2 provider of outsourced CRM and contact center services, operates under various brands, such as Teleperformance for customer acquisition, customer service and customer growth programs, as well as TechCity Solutions and Cash Performance respectively specializing in technical support and debt collection. In 2005, the SR.Teleperformance Group achieved EUR 1,195.2 million revenues (US$ 1,485 million - exchange rate: EUR1 = US$1.24).
The Group operates 45,600 computerized workstations, with more than 58,000 employees (Full-Time Equivalents) across 265 contact centers (including 102 contact centers directly managed in clients' premises) in 38 countries, and conducts programs in more than 51 different languages on behalf of a diversified client base of major international companies.
For more information, please visit: http://www.srteleperformance.com/
SR.Teleperformance Contacts: (
Michel PESCHARD, Corporate Secretary, Member of the Board +33-1-55-76-40-80
Nadine DAVESNE, Press Relations +33-1-46-67-63-44 or +33-6-07-15-05-43
