REDWOOD CITY, Calif., Oct. 31 /PRNewswire-FirstCall/ -- SupportSoft, Inc. today announced the appointment of David Temlak as senior vice president, customer service. Temlak will be responsible for the SupportSoft Expert Center, which will deliver technology support services to consumers based on the SupportSoft technology platform. Temlak will report directly to Josh Pickus, president and CEO of SupportSoft.
Temlak brings over 15 years of experience in managing customer service operations to SupportSoft. Most recently, he served as the senior vice president of customer care at Time Warner Cable, the nation's second largest cable company. At Time Warner Cable, he was responsible for supporting over 14 million customers by guiding its Corporate Customer Care operations that helped service all TWC product lines, including Road Runner, the highly successful High Speed Internet Service Provider offering. Prior to Time Warner Cable, Temlak held customer care management positions at Continental Cablevision, Banyan Systems and Connolly Data Systems.
The SupportSoft Expert Center brings together technical support professionals with the most advanced PC diagnostic and support automation tools to resolve technology problems for consumers. The Expert Center will be available to SupportSoft partners, who can provide their customers with best- in-class support for consumer technology problems. Additionally, the SupportSoft Expert Center will provide PC technical support services directly to consumers via its Web site, http://www.support.com/ .
"We are delighted to have Dave joining the team at SupportSoft. He brings an extraordinary depth of experience in building and managing customer service organizations serving millions of consumers," said Josh Pickus, SupportSoft president and CEO. "He will be a lynchpin in our drive to build an unparalleled consumer technology support experience."
"As a customer of SupportSoft while at Time Warner Cable, I know the value that SupportSoft's solutions can bring to consumers frustrated by technical problems," said Temlak. "I am excited to put those solutions to work in our Expert Center to deliver an extraordinary customer experience."
About SupportSoft
SupportSoft is a leading provider of software and services that automate the resolution of technology problems. Digital service providers benefiting from SupportSoft solutions include Belgacom, BellSouth, Bharti Airtel, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TeliaSonera, UPC and Verizon. Enterprises that have licensed SupportSoft products include ADP, Bank of America, BT, Kimberly-Clark, Sony and Symantec. Managed service providers that utilize the Company's solutions to provide outsourced services to their enterprise customers include CGI, CompuCom, CSC and IBM Global Services. For more information visit http://www.supportsoft.com/ .
This press release contains forward-looking statements that relate to future events and include, but are not limited to, statements related to the availability of the expert center to provide technology support services to customers of channel partners and directly to consumers. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements. These risks and uncertainties include, but are not limited to, our ability to achieve broad adoption and acceptance of our service offering, the ability of our software to operate with hardware and software platforms that are used by customers now or in the future, our ability to compete successfully in the consumer technology support market, our limited experience in servicing consumers directly, our ability to meet consumer expectations, our dependence on channel partners for customer acquisition, our ability to manage rapid headcount growth as well as other risks detailed from time to time in our SEC filings, including those described in the "Risk Factors" section in our most recent Quarterly Report on Form 10-Q. Statements included in this release are based upon information known to SupportSoft as of the date of this release, and SupportSoft assumes no obligation to update information contained in this press release.
