Research and Markets (http://www.researchandmarkets.com/reports/c45071) has announced the addition of Datamonitor's new report: Contact Centers in Bosnia and Herzegovina (Databook) to their offering.
The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and technology spending, and the data is segmented by vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE.
Scope of this title:
- All market forecasts are from 2004 to 2009 inclusive.
- All agent position and technology spending data is segmented by size-band and vertical market.
- Spending data for inbound routing hardware and software, outbound, workforce management, quality monitoring, agent analytics and eLearning.
Highlights of this title:
- The expansion in demand for products and services in Asia, Eastern Europe, Latin America, the Middle East and Africa, combined with the increase in offshoring, will lead to the creation of four times as many new agent positions in developing markets over the next four years as in developed markets.
- Vendors will need to carefully target resources by country and vertical market in order to generate profitable revenue growth.
Summary of Contents:
Chapter 1
Introduction
What is this report about?
Catalyst
Methodology
Definitions
Chapter 2
Agent positions
Contact Centers and Agent Positions in Bosnia and Herzegovina
In-house and Outsourced Agent Positions in Bosnia and Herzegovina
Agent positions in Bosnia and Herzegovina by vertical market
Agent positions in Bosnia and Herzegovina by size-band
Agent positions in Bosnia and Herzegovina by telephony end-point
Agent positions in Bosnia and Herzegovina by technology location
Chapter 3
Technology spending
Bosnia and Herzegovina contact center Technology spending by application
Bosnia and Herzegovina contact center Technology spending by vertical
Bosnia and Herzegovina contact center Technology spending by size-band
Chapter 4
Inbound contact center hardware routing technology spending
Bosnia and Herzegovina Inbound contact center hardware routing Technology spending by vertical
Bosnia and Herzegovina Inbound contact center hardware routing Technology spending by size-band
Chapter 5
Inbound contact center software routing technology spending
Bosnia and Herzegovina Inbound contact center software routing Technology spending by vertical
Bosnia and Herzegovina Inbound contact center software routing Technology spending by size-band
Chapter 6
Outbound contact center technology spending
Bosnia and Herzegovina Outbound contact center Technology spending by vertical
Bosnia and Herzegovina Outbound contact center Technology spending by size-band
Chapter 7
Contact center agent analytics technology spending
Bosnia and Herzegovina Contact center agent analytics Technology spending by vertical
Bosnia and Herzegovina Contact center agent analytics Technology spending by size-band
Chapter 8
Contact center elearning technology spending
Bosnia and Herzegovina Contact center eLearning Technology spending by vertical
Bosnia and Herzegovina Contact center eLearning Technology spending by size-band
Chapter 9
Contact center quality monitoring technology spending
Bosnia and Herzegovina Contact center Quality Monitoring Technology spending by vertical
Bosnia and Herzegovina Contact center Quality Monitoring Technology spending by size-band
Chapter 10
Contact center workforce management technology spending
Bosnia and Herzegovina Contact center Workforce Management Technology spending by vertical
Bosnia and Herzegovina Contact center Workforce Management Technology spending by size-band
Chapter 11
Appendix
Futher reading
Ask the analsyst
List of Tables
List of Figures
For more information visit http://www.researchandmarkets.com/reports/c45071
Source: Datamonitor
