RightAnswers, Inc., the industry-leading provider of end-to-end Knowledge Driven Self-Service and Support Analyst solutions, today announced that the company has experienced substantial quarter over quarter growth during the first six months of 2007. RightAnswers also realized significant growth in Q1 and Q2 of 2007 when compared to the same period in 2006. RightAnswers' achievements during the first half of 2007 were highlighted by new client engagements, extensive product and services development, strengthened partner relationships, and an overall increase in the company's technology capabilities.
Company highlights during Q1 and Q2 of 2007 included:
- More than 40 new clients, raising the total number of RightAnswers' Unified Knowledge Suite clients to 125.
- More than 825,000 new licensed end-users for this period.
- Expansion of RightAnswers product line: launched version 4.5, which included significant enhancements to Solution Manager, Analytics, and Search Capabilities.
- Expansion of RightAnswers Client Success Offering by implementing quarterly webcasts focused on the topics of "Improving Content Effectiveness," "Driving Adoption," and "Solution Manager Training;" and the addition of Peter McGarahan, industry expert and consultant, to RightAnswers Client Success workshop.
- Growth of RightAnswers Unified Knowledge Suite Reseller Network; created strategic partnerships with resellers both in the US and abroad.
- Expansion of Content offering to address hot industry topics such as: introduction of Windows Vista and Office 2007, growth in demand for MAC-centric operating system and application support, increased support requirements around remote and wireless connectivity, and the expanded use of "out-of-the-box" ERP applications.
- Enhanced university-specific content with additions of titles such as: Angel Learning Management System, Jenzabar EX, Blackboard 7.1 and WebCT Vista.
"Each quarter, we recognize significant growth both internally, within our organization, and externally through our customer deployments," stated Jeffrey Weinstein, President and CEO of RightAnswers. "Customers are definitely responding to our unique approach that combines a successful product with unmatched service. Our goal has always been to deliver effective solutions through a combination of software, content and service to clients."
Clients from a wide range of industry verticals - including education, finance, healthcare, manufacturing, and more - have selected RightAnswers products and services during the first half of 2007. Some of these new customers include City University of New York (CUNY), CompuCom, Memorial Sloan Kettering, Pacific Life, Starwood Hotels, University of Illinois-Chicago, Dow Jones, Oregon Judicial Branch, Paychex, Inc., City of Philadelphia, Union Bank of California, Bank of New York, Canadian Food Inspection Agency, Toronto Hydro Corporation, NHS Connecting for Health, and Northumbria University.
"Our self-service and support analyst knowledge products work well across all markets in any size organization, as our solution continues to focus on being easy to use, deploy and manage," added Mr. Weinstein. "After these past two quarters, we are now supporting approximately 2.5 million users across a broad range of vertical markets in the US and internationally."
About RightAnswers
RightAnswers delivers the high-impact content, technology solutions and value-added services to enable internal Help Desk organizations to improve the end-user support experience, increase support capacity and reduce overall support costs. With more than 2.5 million licensed users in enterprise, higher education institutions and government agencies, RightAnswers enables quick problem resolution for both self-service end users and support analysts. For more information, please visit www.rightanswers.com.
