Verint Systems Inc., a leading provider of analytic software-based solutions for workforce-enterprise optimization and security, today announced the latest version of Audiologâ„¢, its call recording and monitoring solution designed for small- and medium-sized business (SMB) in the contact center and public safety sectors. Audiolog incorporates powerful new features, simplifying integration with a variety of environments, reducing total cost of ownership and optimizing performance.
“Audiolog has become a trusted solution for call recording in contact centers, as well as mission-critical public safety and regulated government environments,†says Brian Weiss, senior vice president, product strategy, Verint Witness Actionable Solutions. “This latest version is an even more flexible, well-integrated and cost-effective solution for today's modern voice and data recording environments.â€
The new version of Audiolog features the addition of advanced voice screen and data acquisition technologies including:
- High Performance Screen Recording
Leveraging Verint Witness Actionable Solutions' enterprise screen recording technology, Audiolog adds concurrent recording capacity, supports free-seating, and facilitates screen capture in an even wider variety of environments - including Citrix Server, Terminal Server and multi-screen configurations. Audiolog screen recording also has been optimized to require less bandwidth and disk space for the transfer and storage of recordings, resulting in a lower total cost of ownership.
- Rich and Robust Computer Telephony Integration (CTI)
Audiolog integrates Verint Witness Actionable Solutions' CTI link technology to expand its capabilities with enhanced CTI interfaces through widely used and partner-certified implementations. This technology enables compatibility with a broad range of customer environments, opening up an even wider market for Audiolog resellers.
- Advanced VoIP Recording
To support the adoption of VoIP technology, Audiolog features high scalability and capacity, and increased recording throughput. Incorporating Verint Witness Actionable Solutions' robust VoIP recording technologies, Audiolog provides advanced VoIP enabling and acquisition capabilities. The result is increased performance, scalability, stability and feature richness with enhanced compression and transfer of multi-channel VoIP recordings and associated call data. Audiolog supports a variety of popular VoIP platforms from vendors, including Avaya, Cisco, Nortel, Siemens and others.
“With this new release, Audiolog is now poised to provide organizations with an even more compelling solution to help them achieve their quality and compliance objectives,†comments Garry Stephenson, president, Sound Communications, Inc. - a Verint Witness Actionable Solutions premier reseller partner, and leading supplier of digital recording solutions for voice, video and data in the Midwestern United States. “We are committed to providing our customers proven, scalable, robust solutions that reliably meet today's changing market needs - from high-caliber customer service to regulatory requirements. We're pleased to see these new additions to Audiolog, as it is our digital recording platform of choice, and a popular, core offering in our portfolio.â€
About Audiolog
Audiolog is a call recording, evaluation, quality management, and archive and retrieval solution designed for small- and medium-sized businesses (SMBs), as well as public safety organizations. Designed to facilitate compliance, reduce risk, increase process efficiencies, and enhance the customer/caller experience, it is built on an open architecture with standard-based design that promotes reliability and availability, cost-effective operation and high-caliber performance. It integrates advanced voice, screen, and data acquisition technologies, including those already in use in Verint Witness Actionable Solutions' enterprise contact center solutions.
About Verint Witness Actionable Solutions
Verint® Witness® Actionable Solutions was formed as a result of the company's successful combination with workforce optimization provider, Witness Systems. Verint Witness Actionable Solutions enables organizations to capture and analyze customer interactions, improve workforce performance and optimize service processes in contact center, branch and back-office operations. With the industry's broadest portfolio of innovative solutions for customer service analytics, workforce optimization, quality monitoring/full-time recording, workforce management, eLearning, performance management and customer surveys, Verint Witness Actionable Solutions helps companies uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across every aspect of customer operations.
About Verint Systems Inc.
Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of analytic software-based solutions for workforce-enterprise optimization and security. Verint software, which is used by over 5,000 organizations in over 100 countries worldwide, generates actionable intelligenceâ„¢ through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Visit us at our website www.verint.com.
Cautionary Note Regarding Forward-looking Statements: Certain statements and information in this release that involve expectations, plans, intentions or strategies regarding the future are “forward-looking statements†within the meaning of the Private Securities Litigation Reform Act of 1995. They are often identified by words such as "will", "anticipates", "expects", "intends", "plans", "believes", "estimates" and similar expressions and statements about present trends and conditions that may extend into the future. These statements are not facts and are based upon information available to the Company as of the date of this release. The Company assumes no obligation to revise or update any such forward-looking statement except as otherwise required by law. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results or conditions to differ materially from current expectations include introducing quality products on a timely basis that satisfy customer requirements and achieve market acceptance; risk that Verint's recent merger with Witness Systems disrupts current plans and operations and the potential difficulties in employee retention as a result of the merger; the ability to recognize the expected benefits of the merger; the impact of the substantial indebtedness incurred to finance the consummation of the merger; risks relating to current and potential future litigation or regulatory inquiries or actions inherited in connection with the merger, including with respect to Witness option grants and alleged patent infringement; risks that Verint's intellectual property rights may not be adequate to protect its business or that others may claim that Verint or its subsidiaries infringe upon their intellectual property rights; risks associated with Verint's ability to retain existing personnel and recruit and retain qualified personnel in all geographies in which Verint operates; decline in information technology spending; changes in the demand for Verint's products; challenges in increasing gross margins; risks associated with changes in the competitive or regulatory environment in which Verint operates; the impact on Verint's financial results of the Comverse Special Committee's review of matters relating to grants of Comverse stock options and other non-options related accounting matters; the impact on Verint's financial results, if any, arising from Verint's internal review of certain accounting matters; the impact of governmental inquiries arising out of or related to option grants and practices and/or other accounting areas under investigation by Comverse and Verint and the risk of regulatory action or private litigation relating to the same; the effect of Verint's failure to timely file all required reports under the Securities Exchange Act of 1934; Verint's ability to have its common stock relisted on The NASDAQ Global Market; lengthy and variable sales cycles create difficulty in forecasting the timing of revenue; integrating the business and personnel of Verint's other acquisitions, including implementation of adequate internal controls; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; aggressive competition in all of Verint's markets, which creates pricing pressure; managing our expansion in the Asia Pacific region; dependence on government contracts; expected increase in Verint's effective tax rate; risk that Verint improperly handles sensitive or confidential information or risk of misperception of such mishandling; inability to maintain relationships with value added resellers and systems integrators; difficulty of improving Verint's infrastructure to support growth; risks associated with Comverse Technology, Inc. controlling Verint's business and affairs; and other risks described in filings with the Securities and Exchange Commission, including our Current Report on Form 8-K filed June 11, 2007. All documents are available through the SEC's Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint's website at www.verint.com.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.
