Voice of the Customer Company Provides Thought Leadership in Barcelona
Vovici, the leading provider of Voice of the Customer and Enterprise Feedback Management (EFM) solutions today announced that Nancy Porte, VP of customer experience, will speak about multinational customer feedback at Technology Services Europe in Barcelona, Spain Friday, February 5, 2010.
| What: "Joining Voices: Understanding and Leveraging Multinational Customer Feedback for Strategic Business Intelligence" |
| Who: Nancy Porte, Vice President, Customer Experience, Vovici |
| When: Friday, February 5, 11:15 - 12:15 |
| Where: Technology Services Europe, Barcelona, Spain |
Summary: With over 63,000 multinational companies, organizations often face generational, linguistic, and cultural barriers in understanding survey results. Customer feedback is vital for strategic decision making, but how can you be sure feedback does not get lost in translation? This session will discuss specific techniques for survey design and response analysis which assist in getting past the nuances and subtleties of interpretation and gathering effective results. It will explore how to engineer better customer experiences from every point of interaction by tracking the relationship and truly listening to the customer. Specific methods for interpreting survey results and translating them into a holistic decision-making process will be included in this session. A case study will demonstrate how multilingual survey design and response analysis helps one company attain feedback that drives strategic direction and continuous process improvement.
"Charged with the development of Vovici's own Voice of the Customer program worldwide, I am thrilled to be selected to speak at this distinguished conference" Nancy Porte, vice president of customer experience. "As noted in Bruce Temkin's article '7 Keys to Customer Experience in 2010, Part 2', customer experience translates into financial results when done right. Follow my VOC journey at http://blog.vovici.com."
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About Vovici
Vovici is the pioneer of Enterprise Feedback Management (EFM), providing comprehensive survey software, panel management systems and online community solutions. Our survey tools enable organizations to centralize feedback data collection, build and manage proprietary panels, leverage corporate social networking, and utilize robust survey analytics and reporting. Our solutions increase customer loyalty, facilitate collaboration and innovation, influence critical business decisions and provide voice to online communities. Organizations worldwide, including more than half of the Fortune 500, rely on Vovici to gather feedback on customer satisfaction, perform market research and gauge employee satisfaction. Visit www.vovici.com for more information.
Contacts:
Vovici
Public Relations
Alison Guzzio, 610-925-2761
aguzzio@vovici.com
