National Cheng Kung University (NCKU), Taiwan, is the only national academic institution to have won 2010 Government Service Quality Award from the Executive Yuan of the Republic of China.
Premier Den-Yih Wu of the Executive Yuan of the Republic of China will personally present the award in the ceremony held on June 30th in Civil Service Development Institute, Taipei.
National Cheng Kung University has consecutively won the Government Service Quality Award from the Ministry of Education, Taiwan, in 2008 and 2009. This year, recommended by the Ministry of Education, NCKU has won the 2nd Government Service Quality Award from the Executive Yuan of the Republic of China.
The 2nd Government Service Quality Award from the Executive Yuan of the Republic of China is divided into the group of front line service institutions and the group of service planning institutions. There are 146 institutions that have participated in the selection and 22 institutions of the group of front line service institutions and 6 institutions of the group of service planning institutions that have won the award.
The administrative service teams and staffs at National Cheng Kung University, who have devoted themselves to elevating the service quality and teaching quality, improving the campus environment, administrative system, service procedure and hardware equipments and expanding the excellent and innovative service, have won praises from the judges.
NCKU President Michael Ming-Chiao Lai expressed, "The most important task of a university is teaching, research and community service. NCKU has created excellent teaching and research environment, allowing students to study and live under a comfortable and pleasant environment."
President Michael Ming-Chiao Lai also pointed out, "Located in downtown of Tainan City, National Cheng Kung University is part of the community. NCKU has removed most of the walls which surrounded the campus. It has become part of the community which provides service to students, parents as well as civilians. National Cheng Kung University is the only national university which organizes Parents' Meeting. The concept of service is to provide service to teachers, students, civilians and community, share school resources with the society and cultivate talents together."
NCKU Secretary General Woei-Shyan Lee said, "It's a great honor to receive the award, but we'll continue to elevate the administrative efficiency, improve service performance, maintain high-quality campus environment and strengthen humane accomplishments and social caring. A top university of high-quality service is the ultimate goal. We'll further enhance the service quality of teaching, research, infrastructure, humanities, life and other aspects to best serve the needs of teachers, students, population and community, share the resources with the society and together cultivate talents."
Dr. Chao-Ton Su, one of the judges and professor of the Department of Industrial Engineering and Engineering Management at National Tsing Hua University, believed, "The openness and simplicity of the service procedure at National Cheng Kung University should be applauded. The excellent interaction between NCKU and the population is evident in artistic and humanistic activities, such as Coffee Time organized by Chimei Café."
Dr. Ta-Shu Chiang, the judge and professor of the Department of Public Administration and Policy at National Chi Nan University, also revealed, "NCKU has been courageous to face the critics of the costumers and eager to review and improve the shortcomings. It has also made obvious achievements on the promotion of energy saving and carbon reduction measures."
Dr. Joanne S.C. Liu, another judge and associate professor of the Department of Social Work at National Taiwan University, mentioned, "I'm impressed by the emphasis of NCKU on parents' service. For example, in the 2009 Parents' Meeting, 28 parents raised ideas and deans of each college gave clear and definite responses."
The outstanding service achievements of NCKU include providing easy and convenient access for teachers, staffs and students, establishing friendly service procedures, constructing elegant and simple website in both Chinese and English, updating and developing electronic system service, building a clean, green and safe campus environment as well as recycling bicycles that have violated parking regulations and unattended vehicles and donating them to citizens.
The targeted service subjects of National Cheng Kung University consist of students, parents, teachers, staffs, personnel, volunteers, as well as future students, graduated alumni, retired teaching personnel, partner schools, enterprises, news media, private organizations, community residents and international figures.
Contacts:
National Cheng Kung University
News Center
Crystal Chen,
+886-6-275-7575 Ext. 50042
Fax: +886-6-238-9919
E-Mail: crystal@mail.ncku.edu.tw
