Teleperformance - First-Half 2010 Financial Results

Regulatory News:

• Results still impacted by French operations
• Efficient management of cash generation
• A strong financial position maintained

The Teleperformance (Paris:RCF) Board of Directors met on August 30, 2010 and submitted the consolidated financial statements for the first half of 2010.

In € millions	Â	First-half 2010	Â	First-half 2009 *
Revenues		983.2		946.7
EBITDA		105.8		109.8
EBITA**		65.6		74.8
Operating Profit		62.7		71.9
Net Profit - Group Share		40.2		51.9
				Â
Internally generated funds from operations		63.5		110.0
Free Cash Flow		58.2		61.0

* During the process of measuring the assets and liabilities of The Answer Group acquired by Teleperformance at the end of 2008, the first-half 2009 financial statements have been adjusted for the retroactive recognition of the tangible and intangible assets reported at the acquisition date.

** Operating income before amortization of intangibles arising onacquisitions

BUSINESS ACTIVITY

Teleperformance's revenues amounted to €983.2 million for the first half of 2010, up a reported 3.9% compared to the prior-year period.

This was in line with initial forecasts for the first half, with the second half expected to see increased growth in demand.

The positive currency effect, which lifted reported revenue by €27.6 million, was mainly due to the appreciation against the euro in the Brazilian real (€9.5 million), Mexican peso (€6.4 million) and Canadian dollar (€4.6 million).

A further €34.7 million was added to revenue by changes in the scope of consolidation over the period. Of this amount, €27.9 million came from the consolidation of Colombia's Teledatos as from December 31, 2009 and the integration of two companies, Metis in Turkey and TLScontact in France, which were acquired in the first half and consolidated as from January 1.

On a like-for-like basis, revenue was down 2.6% for the period.

First-half revenue performance may be analyzed by region as follows:

In € millions	Â	06/30/2010	Â	06/30/2009	Â	Growth
						Based on published data	Â	Excluding foreign exchange and scope of consolidation effects
English-speaking market & Asia-Pacific		349.7		358.3		-2.4%		-4.7%
Iberico-LATAM		277.5		229.3		+21.0%		+1.8%
Continental Europe & MEA		356.0		359.1		-0.9%		-3.6%
TOTAL		983.2		946.7		+3.9%		-2.6%

English-speaking market & Asia-Pacific

This region, including all English-speaking countries, reported a 4.7% decline in revenues (excluding foreign exchange and scope of consolidation effects).

This decline was primarily due to the greater difficulties encountered in the Canadian and UK domestic markets in the second quarter.

On the other hand, in a still uncertain North American market, Teleperformance demonstrated firm revenue resilience in the United States, reflecting the soundness of its positioning.

Iberico-LATAM region

Excluding foreign exchange and scope of consolidation effects, this region's revenues increased by +1.8% in the first half of the year, lifted by robust, double-digit growth in Brazil. In Spain, however, business slowed significantly due to the country's weaker economy.

Revenue in Mexico slipped slightly year-on-year, and more significantly in the second quarter, mainly due to non-recurring calendar effects.

In all, strong growth in South America helped to offset the more challenging environment in Spain.

Continental Europe & MEA region

Excluding foreign exchange and scope of consolidation effects, first-half revenues declined by 3.6% at June 30, 2010 versus June 30, 2009.

This noticeable improvement over the 7.3% fall-off reported in the first quarter was primarily due to the prior-year basis of comparison, which was higher in the first quarter than the second, when revenues in France started declining more quickly.

Elsewhere, the Nordic countries, Benelux countries and Greece posted strong performance that partly offset the contraction in Germany and Italy.

RESULTS

Net operating profit amounted to €62.7 million versus €71.9 million compared to the

prior-year period. It is worth noting it included a €9 million provision to cover all restructuring costs related to the reorganization plans defined for the European operations.

The decline in net operating profit mainly resulted from the French operations' significant losses amounting to €18.5 million (versus €9.4 million last year).

EBITDA amounted to €105.8 million, slightly declining compared to the prior-year period (€109.8 million) and standing for 10.8% of revenues versus 11.6% at June 30, 2009.

Income tax amounted to €27.0 million, versus €21.8 million in the first half of 2009, that is to say an average tax rate of 33.9% versus 28.8% in 2009. This increase may be essentially explained by a change in the geographical distribution of the Group's profit and the increasing market share in the United States where the average tax rate is higher.

As a consequence, the Group's net profit amounted to €41.0 million, versus €52.5 million in the first half of 2009, and thenet profit attributable to equity holders of the parent amounted to €40.2 million, versus €51.9 million in the first half of 2009.

The Group will benefit from a mechanical improvement in results due to the positive effects of the voluntary redundancy scheme implemented throughout the first half of 2010.

FINANCING AND FINANCIAL STRUCTURE

Free cash flow in the first half of 2010 almost stabilized at €58.2 million, versus €61 million in the first half of 2009.

Such achievement occurred even though the Group had to cover a significant part of the voluntary redundancy scheme in France. This resulted from the efforts made throughout the first six months to increase the Group's cash assets.

Slight decline in net capital expenditures: €31.8 million in 2010 (3.2% of revenues) versus €35.3 million in 2009 (3.7% of revenues). These are mainly related to the development of production capacities in Brazil and the Philippines.

Financial investments (€28 million), which noticeably dropped (€44.2 million in the first half of 2009), were related to the acquisition of the TLScontact Group (50%) and the Turkish company Metis (75%), as well as to the price adjustment for the acquisition of Teledatos, which was mostly paid up in 2009.

The Group's financial structure is very sound with a €23.7 million increase in the net cash surplus reported in the first half of the year.

As a consequence, the net cash surplus at June 30, 2010 amounted to €34.7 million. The unused revolving credit facility represents an additional investment opportunity of €196 million.

ACQUISITIONS

On July 28, 2010, TPUSA has acquired U.S. Solutions Group Inc (USSG). The, Bristol, Virginia-based USSG was established in 2001 and currently operates 3 contact centers with approximately 480 workstations on behalf of several clients. U.S. Solutions Group core services include inbound customer care, technical support, billing inquiry and web-enabled customer support. Annual Revenue forecasted for 2010 is approximately $17 million.

On August 17, 2010, Teleperformance announced the acquisition of 100% of the equity of UK-based beCogent. The company has around 3,000 employees at its four call centres in Scotland (Airdrie, Erskine, Kilmarnock and Glasgow) and forecast 2010 revenue is approximately £50 million. With this new operation in Scotland, Teleperformance is significantly extending its geographic footprint in the UK and becomes the second largest operator of outsourced contact centres in the UK.

OUTLOOK

As market trends still remain very uncertain, especially in Europe, the Group now expects for FY 2010 to achieve revenue growth on a reported basis but anticipate a lack of organic growth (excluding changes in scope of consolidation and exchange rates).

However Teleperformance maintains its profitability objectives. This year's profile is symmetrically opposed to last year's, which explains, in part, the changes in the results reported for the first half of 2010. Thanks to close cost management, the Group still aims at reaching an EBITA rate - excluding non-recurring items -standing for 8.5% of its revenues in 2010.

CONSOLIDATED INTERIM FINANCIAL STATEMENTS AT JUNE 30, 2010

The interim financial statement review is over, and the report is under preparation.

The company announced today that it has published and filed with the Autorité des marchés financiers (the French securities regulator) its half-year financial report as of June 30, 2010. It will be available in French and English from August 31, 2010, after close of trading, on Teleperformance's website, at the following address: www.teleperformance.com

NEXT PUBLICATIONS

Information on Q3 Business Activity:November 3, 2010

SFAF Meeting: November 29, 2010

ABOUT TELEPERFORMANCE

Teleperformance (NYSE Euronext Paris: FR 0000051807), the world's leading provider of outsourced CRM and contact center services, has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. In 2009, the Teleperformance Group achieved €1.848 billion revenues (US$2.6 billion - average exchange rate at December 31, 2009: €1 = US$1.39).

The Group operates about 83,000 computerized workstations, with more than 112,000 employees

(Full-Time Equivalents) across 276 contact centers in 51 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.

www.teleperformance.com

CONDENSED CONSOLIDATED INTERIM FINANCIAL STATEMENTS

in € thousands	Â	H1 2010	Â	H1 2009 Adjusted	Â	H1 2009 Published data
						Â
Revenues		983,242		946,705		946,705
Other revenue		5,502		5,923		5,923
Personnel		-704,086		-668,481		-668,481
External expenses		-169,166		-154,574		-154,574
Taxes other than income taxes		-8,195		-9,441		-9,441
Depreciation and amortization		-40,214		-34,971		-34,783
Acquisition-related depreciation and amortization of intangible assets		-2,908		-2,898		-1,647
Change in inventory		-38		98		98
Other operating revenue		3,759		8,506		8,506
Other operating expenses		-5,214		-18,951		-18,951
Operating profit		62,682		71,916		73,355
Income from cash and cash equivalents		1,554		2,672		2,672
Interest on financial liabilities		-4,217		-4,420		-4,420
Net financing costs		-2,663		-1,748		-1,748
Other financial income		10,119		13,131		13,131
Other financial expenses		-8,152		-9,637		-9,637
Profit before tax		61,986		73,662		75,101
Income tax		-21,026		-21,204		-21,750
Net profit		40,960		52,459		53,351
Net profit - Group share		40,162		51,895		52,787
Net profit - Minority interests		798		564		564
Basic and diluted earnings per share (in €)		0.71		0.92		0.93

CONDENSED CONSOLIDATED INTERIM FINANCIAL STATEMENTS

In € thousands

ASSETS	Â	06/30/2010	Â	12/31/2009
				Â
Non-current assets
Goodwill		718,201		642,798
Other intangible assets		74,056		65,452
Property, plant and equipment		235,102		217,283
Financial assets		20,148		18,080
Deferred tax liabilities		14,586		10,438
Total non-current assets		1,062,093		954,051
Current assets
Inventory		534		567
Current income tax receivable		34,593		31,781
Accounts receivable - Trade		465,838		445,626
Other current assets		118,293		93,500
Other financial assets		6,979		6,239
Cash assets and cash equivalents		225,922		238,686
Total current assets		852,159		816,399
Total assets		1,914,252		1,770,450
				Â
LIABILITIES		06/30/2010		12/31/2009
				Â
Shareholders' equity
Capital		141,495		141,490
Share premium		556,181		556,181
Translation reserve		74,914		-46,245
Other reserves		474,044		459,706
Total - Attributable to equity holders of the parent		1,246,634		1,111,132
Attributable to minority interests		5,071		2,933
Total shareholders' equity		1,251,705		1,114,065
Non-current liabilities
Provisions		6,676		6,251
Financial liabilities		36,424		36,589
Deferred tax liabilities		31,054		27,833
Total non-current liabilities		74,154		70,673
Current liabilities
Provisions		21,438		34,810
Current income tax		26,853		25,277
Accounts payable - Trade		105,908		88,088
Other current liabilities		279,375		246,433
Other financial liabilities		154,819		191,104
Total current liabilities		588,393		585,712
Total liabilities		1,914,252		1,770,450

CONDENSED CASH FLOW STATEMENT

Cash flows from operating activities					Â	H1 2010	Â	H1 2009 Adjusted	Â	H1 2009 Published data
Â			Â
Net profit - attributable to equity holders of the parent						40,162		51,895		52 787
Net profit - attributable to minority interests						799		564		564
Income tax expense						21,026		21,204		21,750
Depreciation and amortization						43,110		37,868		36,430
Change in provisions						-12,437		13,409		13,409
Expense relating to share-based payments					Â	Â		56		56
Unrealized gain and loss on financial instruments						-1,279		-3,997		-3,997
Gain/Loss on disposals, net of tax						116		508		508
Income tax paid						-27,920		-11,151		-11 151
Other						-97		-375		-375
Internally generated funds from operations						63,480		109,981		109,981
Change in Working Capital Requirements relating to operations						26,520		-13,641		-13,641
Cash flows from operating activities						90,000		96,340		96,340
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Cash flows from investing activities
										Â
Acquisition of intangible assets & property, plant and equipment						-31,824		-36,136		-36,136
Acquisition of investments in subsidiaries and affiliates						-28,009		-44,237		-44,237
Other financial assets acquired						-55		-941		-941
Sale of intangible assets & property, plant and equipment						31		802		802
Sale of investments in subsidiaries and affiliates						Â		5		5
Other financial assets sold						1,100		1,212		1,212
Cash flows from investing activities						-58,757		-79,295		-79,295
										Â
Cash flows from financing activities
										Â
Increase in shareholders' equity						4,282		3,342		3,342
Acquisition of treasury shares						4		262		262
Dividends paid to parent company shareholders						-18,677		-24,808		-24,808
Dividends paid to minority shareholders						-52		-160		-160
Increase in financial liabilities						33,485		11,347		11,347
Repayment of financial liabilities						-67,819		-33,751		-33,751
Cash flows from financing activities						-48,777		-43,768		-43,768
										Â
Change in cash and cash equivalents						-17,534		-26,723		-26,723
Effect of exchange rates on cash held						7,324		2,488		2,488
Cash and cash equivalents at January 1						215,851		238,235		238,235
Cash and cash equivalents at December 31						205,641		214,000		214,000

ADJUSTMENT OF THE FIRST-HALF 2009 FINANCIAL STATEMENTS

It has to be noted that after identifying tangible and intangible fixed assets in the second half of 2009 during the process of measuring the assets and liabilities of The Answer Group acquired by Teleperformance at the end of 2008, the first-half 2009 financial statements have been adjusted for the recognition of the tangible and intangible fixed assets reported at the acquisition date. This amount was deducted from the goodwill originally carried and deferred tax liabilities were recognized.

Contacts:

Teleperformance
Michel Peschard, Finance Managing Director, Board Member
Olivier Rigaudy, Group Chief Financial Officer
+ 33 1 55 76 40 80
[e-mail]
or
LT VALUE - Investors Relations and Corporate Communication
Nancy Levain / Maryline Jarnoux-Sorin
+ 33 1 44 50 39 30 - + 33 6 72 28 91 44
[e-mail]
[e-mail]