Windows Live Messenger, Twitter, Google Talk, Yahoo! Messenger & ICQ Supported
Vineyardsoft Corporation, developer of the award-winning KnowledgeSync Alerts & Workflow software solution, announced the availability of the industry''s first Instant Message and Twitter™ Alerts modules. These modules enable organizations to deliver real-time business alerts to their employees'' desktops and mobile devices, using both Twitter as well as the industry-leading IM solutions.
Expanding on its ability to communicate critical business information via the widest range of delivery methods including email, fax, smart phone, text message and web dashboard, version 8.0 of KnowledgeSync leverages the latest pro-active and social networking communications technologies. Instant message delivery means that users no longer have to take any action (such as opening email) in order to be informed. Instead, KnowledgeSync''s Instant Message Alerts (IMA) module automatically pops up a message on the appropriate users'' desktops – giving each user the opportunity to review the contents of that message.
The IMA module also supports "extended-message delivery" so that IM alerts can contain the extended details of any business conditions that occur. The uses of IMA include notifying technical reps about newly-logged support tickets, reminding finance staff about overdue invoices, and alerting the purchasing department about stock approaching reorder level.
IM alerts may be sent via Windows Live Messenger, Google Talk, Yahoo! Messenger & ICQ, and version 8.0 lets organizations use multiple IM providers, such as for employees using a corporate IM system during work hours, and a different IM system during non-work hours. Users may also receive "IM Links" where an IM alert includes hyperlinks to dynamically-generated analytics crucial to the decision-making process.
KnowledgeSync''s "Twitter Alerts" are also introduced in version 8.0. Using the Twitter social network, Twitter Alerts operates similarly to IM Alerts in that they allow users to be kept informed about critical business activities. But unlike IM Alerts, Twitter Alerts are ideal for managerial and C-level executives who wish to receive concise, periodic updates on the performance of their business. Among the most popular uses of Twitter Alerts include support staff load balancing, daily sales statistics, and project completion status alerts.
According to Don Farber, Vice President of Sales and Marketing at Vineyardsoft, the expanded alert delivery methods let KnowledgeSync customers use the communications technologies they already know and like. "People pay more attention to information if it comes in a form they''re familiar with. If a company''s distributed staff relies on IM for quick, urgent communications during the workday, it only makes sense that critical business alerts should be delivered via that same method."
"With KnowledgeSync version 8.0, an executive can turn to a dashboard, a shipping clerk can rely on an IM alert, and a mobile technician can depend on a tweet. Giving people the right information via the right device means a more knowledgeable workforce. And that''s a competitive edge."
The IM and Twitter Alerts modules in version 8.0 will be available to all new KnowledgeSync clients as well as existing KnowledgeSync clients who are current on their Maintenance & Support contracts.
If you have any questions about the new IM and Twitter Alerts features in version 8.0 of KnowledgeSync, please contact Don Farber for more information at firstname.lastname@example.org.
About Vineyardsoft Corporation
Based outside of Boston, Massachusetts, Vineyardsoft is the developer of the KnowledgeSync "Active Alerts" solution and is the leading developer of Business Activity Monitoring software. Vineyardsoft enables clients to analyze, identify and respond to critical, time-sensitive business data. For more information on Vineyardsoft, call 800-850-8055, e-mail email@example.com , or visit Vineyardsoft''s Web site at http://www.vineyardsoft.com.
Don Farber, 800-850-8055 x113
VP of Marketing