New Delivery Notifications Process Reflects Continued Investment in NES Rental's Top-Rated Customer Service Program
NES Rentals Holdings, Inc., one of the largest aerial equipment rental providers in the country, today announced that it has implemented a new real-time delivery notification system that allows customers to know when their equipment has been delivered to a job site. This is the first system of its kind in the aerial equipment rental industry and is a part of NES Rental's ongoing strategy of being first in customer service in the aerial equipment rental marketplace.
This electronic notification system is a part of an overall investment the company has recently made in handheld wireless scanners carried by every NES driver. When a piece of equipment arrives for customer delivery, the barcode on the equipment is scanned on-site by the driver. That information is relayed back to NES where an email notification is pushed out to the customer within minutes. The customer can click on the provided web link where they can review equipment condition and terms of the equipment contract.
"Our customers typically find out their equipment has arrived by seeing it on-site," stated Andrew P. Studdert, NES Rentals Chairman and Chief Executive Officer. "But what the industry has failed to recognize is often equipment is ordered through an office off-site or by someone who is travelling among multiple sites. By notifying in real-time when equipment arrives at a job site we help our customers contain costs and curb down time. This is just another way NES has continued to outperform the competition in customer service."
This new notification service is provided free of charge to every NES Rentals customer.
Thanks to cutting edge programs like these, NES Rentals continues to lead the industry in customer service ratings as demonstrated by its Net Promoter Score (NPS) most recently measured in the third quarter of 2011 at 83.9. NPS measures customer loyalty by asking the customer how likely it is that they would recommend a company to a friend or colleague. Companies, like NES Rentals, that achieve a score above 80 are in the same NPS category as some of the most efficient growth companies in the country like Apple, Amazon and Federal Express.
About NES Rentals Holdings, Inc.
NES Rentals Holdings, Inc. is one of the largest companies in the $25 billion equipment rental industry. The company specializes in renting aerial equipment to industrial and construction end-users. It rents and distributes new equipment for nationally recognized original equipment manufacturers. NES Rentals also sells used equipment as well as complementary parts, supplies and merchandise, and provides repair and maintenance services to its customers. The company is a leading competitor in many of the geographic markets it reaches with 80 locations in 30 states. For more information on NES Rentals, visit www.nesrentals.com.
Forward-Looking Statements
Except for the historical information and discussions contained herein, statements contained in this release may constitute forward-looking statements that invoke known and unknown risks, uncertainties, and other factors that may cause our actual results, performance or achievements to be materially different from those projected in forward-looking statements made by, or on behalf of, us. In some cases, you can identify forward-looking statements by terminology such as "may," "will," "should," "expects," "plans," "anticipates," "believes," "estimates," "predicts," "potential," "continue," "projects," "intends," "prospects," "priorities," or the negative of such terms or similar terminology.
Contacts:
Media Contact:
NES Rentals Holdings, Inc.
Christopher
D. Bowers, 847.597.9122
Senior Vice President, Sales & Marketing
cbowers@nesrentals.com
