CEO Sam Taylor Goes Undercover on the Hit Reality Series
Hidden behind a disguise so effective he was unrecognizable by even close colleagues, Oriental Trading Company CEO Sam Taylor recently went undercover to learn more about his company. The results of this first-ever, behind-the-scenes look inside the nation's largest direct retailer of party supplies, arts and crafts, toys and novelties will air Friday, March 9 (8:00-9:00 PM, ET/PT) on CBS's hit series Undercover Boss.
The upcoming episode marks a number of "firsts" for the hit CBS reality series. Oriental Trading is the first E-commerce/catalog retailer to be featured on the program, as well as the first company from Nebraska. This is also the first time all of the front-line jobs highlighted in the show occur within the same facility. Taylor worked alongside veteran employees within Oriental Trading Company's 750,000 square foot, state-of-the-art fulfillment center, receiving a firsthand look at what it takes to process thousands of orders each day.
"We stock millions of items and fulfill millions of customer orders each year, so it is no small task to pick, pack, and ship our customers' orders accurately, efficiently and on time," Taylor said. "I learned a lot and gained new respect for the hard work our employees put forth every day. Due to their efforts and productivity improvements, Oriental Trading is able to offer an outstanding customer experience, as well as guaranteed lowest prices on all our products."
Situated on a 120 acre parcel, the company's world-class fulfillment center boasts the capacity to house over 100 million items, contains over four miles of conveyors, and utilizes a specialized tilt tray sorter which travels at a speed of 415 feet per minute and processes over 40,000 units per hour. The sorter is the fastest of its kind in North America, and the fulfillment center ranks among the top five in the U.S. for unit volume shipped out of a single facility. Driven by technology investments and talented employees, Oriental Trading maintains a 99.8% on-time delivery rate and 99.9% unit accuracy.
"We know that our highly engaged employees are generating industry-leading customer loyalty," Taylor said. "I am grateful for this once-in-a-lifetime opportunity to go undercover and work with our employees to identify ways we can make their jobs easier and transform Oriental Trading into an even better place to work."
Each week, the two-time Emmy Award nominated UNDERCOVER BOSS follows a different executive as they leave the comfort of their corner office for an undercover mission to examine the inner workings of their companies. While working alongside their employees, they see the effects their decisions have on others, where the problems lie within their organizations and get an up-close look at both the good and the bad while discovering and rewarding the unsung heroes who make their companies run.
About Oriental Trading Company
Oriental Trading Company is
the nation's largest direct retailer of value-priced party supplies,
arts and crafts, toys and novelties, and a leading provider of school
supplies and affordable home décor and giftware. Recognized as one of
the Top 50 Catalog Companies and one of the Top 20 Online Retailers for
Customer Satisfaction, Oriental Trading Company employs approximately
2,000 employees and offers more than 30,000 products to individuals,
teachers, schools, churches, businesses and not-for-profit
organizations. From pink flamingos, party supplies and wedding favors to
holiday decorations, beading supplies, and crafts, Oriental Trading
Company makes the world more fun. www.orientaltrading.com
Contacts:
Oriental Trading Company
Angela Drew, 402-596-2647
adrew@oriental.com
