ROMFORD, UNITED KINGDOM -- (Marketwired) -- 04/11/13 -- Following success in the 2012 London and South East Contact Centre Forum Awards, Neopost Limited, a global leader in document, mail and parcel processing solutions, today announces it has been shortlisted for 6 categories in this year's awards. The London and South East Contact Centre Forum provides a regional Operations user group for an area that is home to over 1,000 Contact/Call & Customer Service Centres. It has been created in response to a growing demand, allowing operational managers to meet formally with their peers, review and discuss key challenges and hear how other organisations are responding to business demands.
In 2012, Neopost won awards for Best Use of Technology and New Contact Centre Sector Employee of the Year. For 2013, Neopost has been shortlisted for the following awards:
1. Contact Centre Manager of the Year (Under 100 seats) 2. Agent of the Year 3. New Contact Centre Sector Employee of the Year 4. Contact Centre of the Year (Under 100 seats) 5. Best Use of Technology 6. Best Complaints Management Team - MDO
In addition, Neopost has been shortlisted by the Call Centre Management Association. Founded in 1994, the Call Centre Management Association is run by people that work full time in the UK call centre industry and exists to support Operational Managers in their career development - working with their individual members to build skills and abilities. Neopost are shortlisted for the following national award, which attracted over 100 entrants:
1. Contact Centre Support Manager of the Year
Neopost products and services are sold in 90 countries worldwide, and in 2012, annual sales globally were over EUR1 billion. In the UK, Neopost employs 700 people, with 135 working from its Romford based contact centre.
Warren Tait, Customer Services Director, Neopost Limited, says, "We are delighted that our continued focus on outstanding customer care and call centre excellence has again been recognized by our peers. Our ongoing mission is to differentiate ourselves through a superior customer experience. Competing for these awards allows us to compare ourselves with powerful brands from other industries. We set development strategies for our people and processes, which challenge the way we do business and the way we are perceived by internal, external and prospective customers."
The London and South East Contact Centre Forum Awards ceremony takes place on May 17, at the Park Plaza Hotel, London. The Call Centre Management Centre awards ceremony takes place on April 18 at the Palace Hotel, Manchester.
www.neopost.co.uk/pr83
About Neopost
Neopost is the European leader and number two world-wide supplier of mailing solutions. It has a direct presence in 29 countries, with 5,900 employees and annual sales of EUR1,070 billion in 2012. Its products and services are sold in more than 90 countries, and the Group has become a key player in the markets for mailroom equipment and logistics solutions. Neopost supplies the most technologically advanced solutions for franking, folding and inserting and addressing as well as logistics management and traceability. Neopost also offers a full range of services, including consultancy, maintenance and financing solutions.
Neopost is listed in the A compartment of Euronext Paris and belongs notably to the SBF 120 Index.
Contacts:
Press contact:
Neopost Limited
Claire Dodds
01708 714143
01708 714050 (FAX)
claire.dodds@neopost.co.uk
www.neopost.co.uk
