Tech Mahindra and Comptel Partner on Rollout of Robust Fulfillment Solution for African Telecom Operator

Fully integrated, catalog-driven approach will enable the CSP to drive operational excellence, deliver a high customer experience and achieve its business growth vision

Tech Mahindra Limited, a specialist provider of solutions and services to the telecommunications industry, and Comptel Corporation (NASDAQ OMX Helsinki: CTL1V) have deployed an end-to-end order fulfillment platform at a Southeast African communications service provider (CSP), to transform the operator's BSS/OSS into one that ensures a high customer experience and strong business growth by supporting operational excellence.

Tech Mahindra and Comptel have been working together for many years in the key areas of fulfillment and mediation. This Southeast African CSP project is part of an initiative to extend the partnership between the companies, to cover professional services, systems integration and a joint go-to-market plan.

Key Facts

• The robust, highly automated fulfillment solution proposed by Comptel and Tech Mahindraand selected by the Southeast African operator includes network inventory (outside/inside plant and discovery and reconciliation), order management, catalog, provisioning and activation, and number management.
• Comptel and Tech Mahindra demonstrated excellent functional coverage for the CSP's end-to-end fulfillment requirements. The Southeast African operator was impressed with Comptel's solid track record of reducing costs, supporting service innovation, enabling operational excellence and improving the quality of customer interactions for CSPs across the globe.

Supporting Quotes

• "We are pleased to work closely with Tech Mahindra and welcome a new CSP customer into the Comptel family," said Mika Korpinen, senior vice president, Middle East and Africa, Comptel. "With our robust fulfillment platform, the operator will be able to remove bottlenecks in the service creation and delivery process, shortening time-to-market and ensuring accurate, high-quality offerings. This will put the CSP in a prime position to improve customer satisfaction and become the operator of choice in the region."
• "We are pleased to have further strengthened our partnership with Comptel. This collaboration will ensure that we support CSPs like this Southeast African operator through their business and operational transformation initiatives, to reach their strategic objectives and enhance the customer experience," said Pritam Parvatkar, global head, Alliances Partnerships, Tech Mahindra and Mahindra Satyam. "This recent win also demonstrates our ability in helping CSPs to streamline their IT portfolios and achieve a lower TCO."

Resources

• For more information about Comptel, visit www.comptel.com. Learn more about the company's customer interaction automation solutions including its fulfillment platform.
• Comptel will be attending TM Forum's Management World 2013 conference, taking place 13-16 May in Nice, France. To arrange a meeting at the show, please contact [e-mail]
• Connect with Comptel on its blog, Compelling Conversations on OSS, and on Twitter, LinkedIn and Facebook. Also visit the company's Vimeo and YouTube channels.

Tags

Comptel, Tech Mahindra, BSS, OSS, fulfillment, fulfilment, Africa, Management World, TM Forum, customer interaction automation, customer experience, operational excellence, transformation, telecommunications, communications service providers, CSP, operator, catalog, order management

About Tech Mahindra

Tech Mahindra is a leading provider of solutions and services to the telecommunications industry with a majority stake owned by Mahindra Mahindra Limited. Tech Mahindra serves telecom service providers, equipment manufacturers, software vendors and systems integrators worldwide and their proven delivery models, distinctive IT skills and decades of domain expertise enable clients to maximize returns on their IT investment by achieving fast time to market reduced total cost of ownership and high customer satisfaction.

Tech Mahindra registered revenue of USD 1,156 million in the year ended March 31, 2012 and is ably supported by around 41,000 professionals who provide a unique blend of culture, domain expertise and in-depth technology skill-sets.

• For more information, see www.techmahindra.com
• Follow us on Twitter: http://twitter.com/tech_mahindra
• For clarifications, write to us at: [e-mail]

About Comptel Corporation

Since 1986, Comptel has helped more than 290 service providers across 86 countries meet over one billion subscribers' communications and infotainment needs. Comptel's solutions are built on an event analysis – action strategic framework that leverages the company's strengths in event data processing and advanced predictive analytics to enable real-time action. Comptel's service fulfillment, mediation, charging and policy control, and predictive social analytics products with implementation and professional services enable service providers to enhance customer engagement and, in turn, create revenue, reduce costs and lessen churn. Comptel has a global team of over 600 professionals, and net sales were EUR 77 million in 2011. For more information, visit www.comptel.com.

Contacts:

Comptel Corporation
Steve Hateley, [phone]
Head of Marketing
[e-mail]
or
Comptel Corporation, Middle East and Africa:
Fariha Shah, [phone]
Marketing & Communications Director
[e-mail]
or
March Communications
Beth Brenner, [phone]
[e-mail]