Epiphany, Inc. (Nasdaq:EPNY), a leading provider of
customer relationship management (CRM) solutions for consumer-oriented
businesses, today announced Bankinter has been named a finalist for
the 2005 Gartner European CRM Excellence Award. Bankinter, a leading
Spanish retail bank, is using Epiphany solutions to help drive a
successful CRM strategy company-wide.
"An effective CRM strategy has helped us increase customer profitability, improve the quality of our customer relationships and support Bankinter's key business and strategic goals," said Fernando Morillo, Head of CRM, Bankinter. "As part of our strategy, Epiphany solutions have helped drive successful customer initiatives around insight-driven marketing, improved sales effectiveness and multi-channel interactions. As a result, these CRM initiatives have helped contribute to an industry-leading customer satisfaction rate as well as drive overall revenue growth."
A leader in integrating customer communication and interaction channels, Bankinter's CRM system reaches across its entire organization, including all its customer segments and bank networks. As part of their multi-channel approach, Bankinter uses Epiphany to help orchestrate more than 1,000 marketing campaigns and offers per week, while avoiding cross channel conflicts and optimizing customer contacts. The combination of high customer satisfaction with its services, and effective marketing campaigns has helped Bankinter to generate strong organic growth.
"Bankinter has used an effective CRM strategy to remain competitive in a rapidly consolidating and challenging banking market. We congratulate Bankinter on their nomination as a finalist for the 2005 Gartner CRM Excellence Award," said Karen Richardson, CEO, Epiphany. "We are proud to be a part of Bankinter's CRM initiatives as they have improved their overall customer experience, as well as helped generate customer profitability and drive organic growth."
2005 Gartner CRM Summit
The 2005 Gartner CRM Summit will be held in London, March 3-4. Mr. Morillo of Bankinter will present on Friday, March 4th, at 11:15 a.m. as part of the European CRM Excellence Award Finalists Presentation, and again at 2:00 p.m., presenting the Bankinter Case Study.
The Gartner CRM Excellence Award winners will be announced Friday, March 4th at 4:45 p.m. For more information on the conference, on to register, please visit www4.gartner.com/2_events/conferences/crm6i.jsp.
About Epiphany
Epiphany(R) provides CRM software solutions that increase profitability at the largest consumer-oriented companies by making every customer interaction intelligent. With over 475 customers -- including nearly 35 percent of the Fortune 100 -- Epiphany powers deep customer insights and optimizes each relationship from both a revenue generation and customer retention viewpoint. Built on the industry's most advanced, service-oriented architecture, Epiphany software solutions address problems that span business silos, departmental functions and geographic locations, and result in rapid, measurable ROI. With a suite of blended marketing, sales and service solutions, Epiphany enables global organizations to align touchpoints, processes and technologies around the most valuable enterprise asset -- the customer. With worldwide headquarters in San Mateo, CA, Epiphany serves customers in more than 40 countries worldwide. For more information please visit www.epiphany.com.
Safe Harbor Statement
This press release contains forward-looking statements relating to future results that may be achieved by customers using the Epiphany E6 software product and future sales opportunities. Actual results could differ materially from such forward-looking statements. Factors that could cause actual results to differ materially from the forward-looking statements include customers' individual purchasing decisions, competition and the introduction of new products and services by competitors, our ability to hire and retain qualified personnel, and general economic conditions. These factors and others are described in more detail in Epiphany's public reports filed with the Securities and Exchange Commission, such as those discussed in the "Risk Factors" section included in the Epiphany's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and in the Epiphany's prior press releases. Epiphany assumes no duty to update any statements made in this press release.
Epiphany and the Epiphany logo are registered trademarks of Epiphany, Inc in the United States and other jurisdictions. All other trademarks are the property of their respective owners.
"An effective CRM strategy has helped us increase customer profitability, improve the quality of our customer relationships and support Bankinter's key business and strategic goals," said Fernando Morillo, Head of CRM, Bankinter. "As part of our strategy, Epiphany solutions have helped drive successful customer initiatives around insight-driven marketing, improved sales effectiveness and multi-channel interactions. As a result, these CRM initiatives have helped contribute to an industry-leading customer satisfaction rate as well as drive overall revenue growth."
A leader in integrating customer communication and interaction channels, Bankinter's CRM system reaches across its entire organization, including all its customer segments and bank networks. As part of their multi-channel approach, Bankinter uses Epiphany to help orchestrate more than 1,000 marketing campaigns and offers per week, while avoiding cross channel conflicts and optimizing customer contacts. The combination of high customer satisfaction with its services, and effective marketing campaigns has helped Bankinter to generate strong organic growth.
"Bankinter has used an effective CRM strategy to remain competitive in a rapidly consolidating and challenging banking market. We congratulate Bankinter on their nomination as a finalist for the 2005 Gartner CRM Excellence Award," said Karen Richardson, CEO, Epiphany. "We are proud to be a part of Bankinter's CRM initiatives as they have improved their overall customer experience, as well as helped generate customer profitability and drive organic growth."
2005 Gartner CRM Summit
The 2005 Gartner CRM Summit will be held in London, March 3-4. Mr. Morillo of Bankinter will present on Friday, March 4th, at 11:15 a.m. as part of the European CRM Excellence Award Finalists Presentation, and again at 2:00 p.m., presenting the Bankinter Case Study.
The Gartner CRM Excellence Award winners will be announced Friday, March 4th at 4:45 p.m. For more information on the conference, on to register, please visit www4.gartner.com/2_events/conferences/crm6i.jsp.
About Epiphany
Epiphany(R) provides CRM software solutions that increase profitability at the largest consumer-oriented companies by making every customer interaction intelligent. With over 475 customers -- including nearly 35 percent of the Fortune 100 -- Epiphany powers deep customer insights and optimizes each relationship from both a revenue generation and customer retention viewpoint. Built on the industry's most advanced, service-oriented architecture, Epiphany software solutions address problems that span business silos, departmental functions and geographic locations, and result in rapid, measurable ROI. With a suite of blended marketing, sales and service solutions, Epiphany enables global organizations to align touchpoints, processes and technologies around the most valuable enterprise asset -- the customer. With worldwide headquarters in San Mateo, CA, Epiphany serves customers in more than 40 countries worldwide. For more information please visit www.epiphany.com.
Safe Harbor Statement
This press release contains forward-looking statements relating to future results that may be achieved by customers using the Epiphany E6 software product and future sales opportunities. Actual results could differ materially from such forward-looking statements. Factors that could cause actual results to differ materially from the forward-looking statements include customers' individual purchasing decisions, competition and the introduction of new products and services by competitors, our ability to hire and retain qualified personnel, and general economic conditions. These factors and others are described in more detail in Epiphany's public reports filed with the Securities and Exchange Commission, such as those discussed in the "Risk Factors" section included in the Epiphany's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and in the Epiphany's prior press releases. Epiphany assumes no duty to update any statements made in this press release.
Epiphany and the Epiphany logo are registered trademarks of Epiphany, Inc in the United States and other jurisdictions. All other trademarks are the property of their respective owners.
© 2005 Business Wire
