Twin Cities-based consultancy High-Yield Methods, best known for its industry-leading approaches to implementing customer relationship management (CRM), has added a new Business Process Management practice. The new practice is built around HYM's Visual Workflow (VW) process methodology. VW provides a business process alternative to Six Sigma and Lean"”one that's designed specifically for use outside the manufacturing/production sector.
According to HYM founder and Principal, Dick Lee, "Customers are driving our expansion. Once they experience Visual Workflow in CRM, most ask us to go beyond CRM and apply Visual Workflow elsewhere. Plus, as market recognition of VW increases, a growing number of companies are asking us to address persistent process problems that manufacturing-based approaches, particularly Six Sigma and Lean, haven't remedied."
Lee describes the principle differences between Visual Workflow and manufacturing-based process approaches as "design roots"”with VW developed to work in more variable and less repetitive work environments that require employee judgment and decision-making, while manufacturing approaches have been designed to function in much less variable and much more repetitive environments staffed by production workers." He adds, "Until now, 95% of process improvement attention has been focused on manufacturing, which thanks to automation now covers less than half the typical manufacturing company's workforce. And that leaves a ton of wasted effort and manpower virtually untouched, without even considering the whole service sector, which is growing in the U.S. while manufacturing is declining."
Lee describes HYM's Business Process Management practice as "full spectrum""”including assessments of current practices; process redesign centered on increasing value delivered to customers as well as operating efficiencies; migration and change management planning; and hands-on process implementation support.
Those interested in learning more about High-Yield Methods' Business Process Management practice, including a free Visual Workflow white paper, should visit www.h-ym.com or contact dlee@h-ym.com.
About High-Yield Methods:
High-Yield Methods is a St. Paul, Minnesota-based, boutique consultancy. We serve clients across North America"”and occasionally beyond. Our practice centers around helping clients achieve external alignment with customers and internal alignment around customers and employees. Under this umbrella, we focus primarily in two areas: implementing CRM/CEM; and process improvement in variable work environments, which encompasses functions from HR to Finance to SCM. For more information visit www.h-ym.com.
