GMT's award-winning workforce management solution now available as a service from SCS Solutions
GMT Corporation, a global industry leader in enterprise workforce management and performance optimisation solutions, and SCS Solutions, a leading UK contact centre consultancy and hosted solutions provider, today announced a strategic partnership. Under the terms of the agreement, SCS Solutions will be entitled to market and sell the award-winning GMT Planet® workforce management (WFM) solution as a service.
Until recently, access to 'hosted' contact centre services has generally been the privilege of larger organisations, with a sizeable number of these having invested in 'cloud' based contact centre infrastructures. However, the potential for small and medium sized contact centres to enjoy substantial benefits from hosted Workforce Optimisation (WFO) is also significant.
Contact centres are under increasing pressure to reduce costs whilst increasing customer satisfaction. To satisfy these conflicting imperatives, GMT and SCS believe that all organisations – irrespective of size - will benefit from implementing a robust WFO strategy. Today, thanks to the GMT / SCS partnership, any organisation can now unleash significant benefits quickly and cost effectively with 'WFM as a service' from SCS.
In addition to tangible cost savings, 'WFM as a service' offers compelling benefits: service consumption is mapped to precise business requirements – organisations effectively only pay for what they use; upgrades are included in the charge - removing the requirement to fund these moving forwards; and business continuity is significantly improved, thanks to the resilience of the technology and total lack of dependence upon agent location. In addition, 'WFM as a service' provides unrivalled flexibility, scalability and absolute security.
"Well managed contact centres have the potential to generate significant business value. However, far too often, budgetary constraints mean that this potential remains untapped as organisations are unable to invest in specialist expertise and solutions," comments Keir Woolhouse, director of Europe, Middle East and South Africa sales for GMT. "Together, GMT and SCS provide access to best-in-class workforce management quickly and cost-effectively. The breadth and depth of SCS' client base, their technological expertise and our shared vision of WFO makes SCS the perfect partner to help deliver WFM-derived value to UK based organisations," concludes Keir.
Daryl Start, director of Transformation Services at SCS added: "GMT's market leading, enterprise-wide WFM solutions fit perfectly with our vision of how all organisations, regardless of their size, can benefit from implementing WFO. GMT's WFM solution, combined with our experience of delivering service-based optimisation projects, puts significant benefits in the reach of all organisations. We are excited to be working with GMT to help organisations unleash these benefits."
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ABOUT GMT
GMT Corp. is a leading provider of workforce management and performance optimisation solutions enabling companies to improve customer service and sales while decreasing labour expenses. Deployed in contact centres, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimisation solution; GMT On-Demand™, its SaaS workforce optimisation solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include Eurostar, Ingenico, West Midlands Police, and Contact 1-2-1. The company is privately-held with headquarters in Atlanta and offices in the U.K. and Australia. For more information, visit www.gmt.com. Follow GMT on Twitter: www.twitter.com/gmtcorporation.
ABOUT SCS SOLUTIONS
SCS is an independent, specialist consultancy that focuses on extracting optimum business value from communications services and technology. For the past 7 years, SCS has been at the forefront of both the design and deployment of converged networks and IP based solutions. SCS clients range from FTSE 100 organisations, including global tier one banks, through to privately-owned mid market companies; all of whom have been helped to unleash maximum value from assets: be it technology, people or the brand. SCS' impressive track record includes high profile contact centre transformation programmes, as well as substantial technology procurement and solution design initiatives.
For more information, visit www.scs-solutions.co.uk
© 2011 GMT Corp. All rights reserved. All materials provided, regardless of form, are the exclusive property of GMT Corporation. GMT Corporation's products may be covered by one or more United States, European or other International patent or application. GMT, GMT Planet, "Accurate. Easy. Affordable.", "Workforce Optimisation for the WHOLE Enterprise", "SureServices", "SureStart", "SureCare", "SurePerform", "Delivering on the Promise", "GMT QualityLink" and the GMT Planet logo are trademarks or registered trademarks of GMT Corp. All other trademarks are the property of their respective owners.
Contacts:
GMT Corporation
Yamini Kagal, +1.770.864.2268
ykagal@gmt.com
