Evolution of the Amdocs Customer Experience Suite platform and the modernization of Vivo's OSS systems strengthen the operational capabilities needed to support business growth
JERSEY CITY, NJ / ACCESS Newswire / August 5, 2026 / Amdocs (NASDAQ:DOX), a leading provider of software and services for communications and media companies, today announced that Vivo has strengthened its strategic collaboration with Amdocs by renewing its Managed Services for Amdocs Customer Experience Suite (CES) operations, upgrading its platform to CES2X, and aligning its licensing capacity to support the continued growth of its customer base.
The agreement includes the renewal of services and the platform technology upgrade, ensuring the capacity, performance, and operational stability required to sustain operations and support ongoing business growth.
The initiative encompasses the evolution of the Amdocs CES platform and the modernization of Vivo's OSS environment, enhancing service activation, inventory, and provisioning capabilities. This technology upgrade contributes to a more agile operation, delivering improvements in response times and order processing efficiency.
In addition to the operational gains achieved through modernization, the migration to CES2X establishes a more modern technology foundation, better positioned to support future automation and digital transformation initiatives.
"We completed the modernization on schedule and without impacts to operations, demonstrating the maturity of the collaboration between Vivo and Amdocs and the commitment of the teams involved. This evolution strengthens our business support platform and prepares us for future operational challenges," said Fernando Paes Campos, Executive IT Director at Vivo.
"Vivo's renewed trust in Amdocs reflects their customer-centric approach," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "We are proud to support this evolution through Amdocs CES, helping Vivo continue to deliver consistent customer experiences while establishing a solid foundation for future business growth."
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About Amdocs
Amdocs helps the world's leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains - delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than 40 years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ:DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com.
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macroeconomic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, changes to trade policies including tariffs and trade restrictions, as well as the current inflationary environment, and the effects of these conditions on the Company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the Company's customers. Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the Company's offerings and operations, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2025, filed on December 15, 2025, and for the first quarter of fiscal 2026 on February 17, 2026, and for the second quarter of fiscal 2026 on May 26, 2026.
Media Contacts
Mario Hajiloizi
Amdocs Public Relations
E-mail: mario.hajiloizi@amdocs.com
SOURCE: Amdocs Management Limited
View the original press release on ACCESS Newswire:
https://www.accessnewswire.com/newsroom/en/computers-technology-and-internet/vivo-selects-amdocs-to-advance-oss-modernization-with-upgrade-to-1201510
