AI-Powered Voice Automation for Enterprise Event Management - Real-Time Event Support, Intelligent Call Routing, AI Registration Workflows & High-Margin SaaS Monetization Across the Global Events Industry
NEW YORK CITY, NY AND TORONTO, ON / ACCESS Newswire / February 27, 2026 / Nextech3D.ai (OTCQX:NEXCF)(CSE:NTAR)(FSE:EP2), a leader in AI-powered event technology and enterprise engagement solutions, today announced the official launch of Eventdex AI Voice Concierge, a real-time AI voice automation layer embedded directly into its Eventdex platform. Eventdex serves as the first deployment environment for this AI voice infrastructure; however, Nextech confirms that the underlying AI Voice Concierge architecture is designed to be rolled out across all three pillars of its enterprise ecosystem uniting Krafty Lab, Eventdex, and Map D - together, these platforms form Nextech3D.ai's unified AI-powered Events Operating System (EOS) for enterprise engagement and event execution.
The new AI capability is built on a modern, scalable technology stack integrating OpenClaw (voice orchestration), Twilio (telephony + PSTN), AWS EC2 (cloud deployment), and Pinecone (intelligent retrieval layer) - delivering low-latency, production-grade AI voice automation purpose-built for enterprise events.
AI-First Voice Automation - Built for Event Operations
Eventdex AI Voice Concierge is not a generic IVR system. It is a domain-specific AI voice layer trained for event workflows that automates inbound event-support calls using natural voice interaction while preserving seamless human escalation.
Automates inbound event-support calls with natural voice interaction
Handles repetitive FAQs with low-latency AI responses
Uses Eventdex Resource Center content as the primary knowledge source
Falls back to Pinecone-powered intelligent retrieval when deeper search is required
Transfers callers to live representatives upon request
This "knowledge-first + human escalation" model ensures operational efficiency without compromising enterprise service standards.
Enterprise-Grade AI Infrastructure
The platform architecture combines:
Twilio - inbound telephony and PSTN connectivity
OpenClaw - real-time voice orchestration and routing
AWS EC2 - scalable cloud infrastructure and deployment
Pinecone - vector-based retrieval layer for contextual fallback responses
Secure HTTPS/WSS endpoints, TLS encryption, and low-latency tuning
By embedding AI directly into Eventdex workflows - including registration, attendee services, exhibitor management, and sponsor support - Nextech is delivering automation where support demand is time-sensitive, recurring, and operationally measurable ROI.
AI Monetization Strategy
The AI Voice Concierge will be offered as a premium AI support automation add-on within the Eventdex ecosystem.
Packaging opportunities include:
Enterprise AI Support tiers
Event-season usage pricing
Bundled premium automation modules integrated with registration workflows
The solution directly reduces cost per call, improves response speed during event-day traffic spikes, and extends support coverage without linear staffing growth - creating measurable ROI and a clear high-margin AI upsell path.
CEO Commentary
Evan Gappelberg, CEO of Nextech3D.ai, stated:
"This is production-ready, enterprise AI infrastructure - not a demo, not a chatbot. By leveraging OpenClaw for voice orchestration, Twilio for telephony, AWS EC2 for scalable deployment, and Pinecone for intelligent retrieval, we have embedded real-time voice AI directly into mission-critical event workflows.
"AI is becoming core infrastructure inside our Events Operating System, reducing operational friction while creating incremental high-margin revenue opportunities across our enterprise client base."
Production-Ready and Scaling
Eventdex AI Voice Concierge is currently production-ready with:
Secure public endpoints
Knowledge-guided AI responses
Low-latency voice optimization
Live-agent transfer capability
The near-term roadmap includes expanded fast FAQs, richer analytics dashboards, event-specific AI playbooks, and deeper routing logic between first-party knowledge and retrieval layers.
Expanding the AI Events Operating System
With this launch, Nextech3D.ai continues to strengthen its AI-first strategy across its enterprise event stack, embedding practical, revenue-generating AI into operational touchpoints that deliver measurable efficiency gains.
As event complexity and real-time engagement demands continue to rise, Nextech believes AI-powered voice automation will become a standard layer of enterprise event infrastructure.
ABOUT NEXTECH3D.ai
Nextech3D.ai (OTCQB:NEXCF)(CSE:NTAR)(FSE:1SS) is an AI-powered technology company specializing in AI event solutions, enterprise engagement platforms, 3D modeling, and spatial computing. Through its Eventdex, Map D, and Krafty Labs platforms, the Company delivers registration systems, ticketing, interactive mapping, engagement tools, and analytics for virtual, hybrid, and in-person events serving Fortune 500 enterprise customers like Google, Meta, Microsoft, Netflix, Spotify, BNP Paribas and many others worldwide.
Website: Nextech3D.ai
Investor Relations: investors@nextechar.com
Evan Gappelberg - CEO & Director
866-ARITIZE (274-8493)
FORWARD-LOOKING STATEMENTS
The CSE has not reviewed and does not accept responsibility for the adequacy or accuracy of this release. This news release contains forward-looking information under Canadian securities legislation. Forward-looking statements are subject to risks, uncertainties, and assumptions, and actual results may differ materially. Nextech3D.ai undertakes no obligation to update forward-looking statements except as required by law.
SOURCE: Nextech3D.ai
View the original press release on ACCESS Newswire:
https://www.accessnewswire.com/newsroom/en/computers-technology-and-internet/nextech3d.ai-launches-eventdex-ai-voice-concierge-powered-by-open-1142084
