Health Net Federal Services, LLC, the government operations division of Health Net, Inc. (NYSE:HNT), today announced that Health Net Federal Services, which supports the TRICARE North Region, was awarded the J.D. Power and Associates Call Center Certification. The recognition and award from J.D. Power and Associates establishes Health Net Federal Services and the TRICARE North Region's call center as one of the most professional and elite nationally. The certification included audits of call center operations that encompass three organizations which partner to serve the TRICARE North beneficiaries: Health Net Federal Services, the TRICARE Regional Office-North, and PGBA, LLC. This is the first J.D. Power and Associates certification for call center services ever to be awarded to a TRICARE Region. TRICARE is the uniformed services health care program for active duty, retired, Guard and Reserve, and their families provided through the Department of Defense.
"This certification demonstrates the TRICARE North Region's commitment to operational excellence and recognizes our efforts to provide quality service to our beneficiaries, health care providers and customers," said Steve Tough, president, Health Net Federal Services. "Without the cooperation and support of the people at the TRICARE Regional Office-North and PGBA, LLC, we could not have achieved this level of service. We are excited and proud to be part of this accomplished team. This award is a testament to how hard we work to service the health care needs of the men and women who serve our country, and their families."
The TRICARE North Region successfully completed a two-part examination required by the certification process. J.D. Power and Associates conducted an onsite visit to Health Net's call center facility to determine Health Net's compliance with certification criteria, which indicates its capability to sustain excellent customer service. Additionally, J.D. Power auditors conducted a post-call satisfaction assessment of TRICARE North region beneficiaries to evaluate call center performance. Health Net Federal Services' call centers are located in Rancho Cordova, Calif., Johnstown, Pa., and Hampton and Arlington, Va. PGBA's call center is located in Surfside Beach, S.C.
About Health Net
Health Net Federal Services, a subsidiary of Health Net, Inc., has a long history of providing cost-effective, quality managed health care programs for government agencies including the Department of Defense and Veterans Affairs. As the managed care support contractor for the TRICARE North Region, Health Net provides health care services to 2.9 million uniformed services beneficiaries, active and retired, and their families.
Health Net, Inc. is among the nation's largest publicly traded managed health care companies. Its mission is to help people be healthy, secure and comfortable. The company's health plans and government contracts subsidiaries provide health benefits to approximately 6.6 million individuals across the country through group, individual, Medicare, Medicaid and TRICARE and Veterans Affairs programs. Health Net's behavioral health subsidiary, MHN, provides mental health benefits to approximately 7.1 million individuals in all 50 states. The company's subsidiaries also offer managed health care products related to prescription drugs, and offer managed health care product coordination for multi-region employers and administrative services for medical groups and self-funded benefits programs.
For more information on Health Net, Inc., please visit the company's Web site at www.healthnet.com. For more information on Health Net Federal Services, please visit www.healthnetfederalservices.com.
Cautionary Statements
This release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, as amended, and Section 27A of the Securities Act of 1933, as amended, that involve a number of risks and uncertainties. All statements, other than statements of historical information provided herein, may be deemed to be forward-looking statements. These statements are based on management's analysis, judgment, belief and expectation only as of the date hereof, and are subject to uncertainty and changes in circumstances. Without limiting the foregoing, the words "believes,""anticipates," "plans,""expects," "may,""should," "could,""estimate," "intend" and other similar expressions are intended to identify forward-looking statements. Actual results could differ materially due to, among other things, rising health care costs, negative prior period claims reserve developments, trends in medical care ratios, issues relating to provider contracts, litigation costs, operational issues, health care reform and general business conditions. Additional factors that could cause actual results to differ materially from those reflected in the forward-looking statements include, but are not limited to, the risks discussed in the "Risk Factors" section included within the company's most recent Annual Report on Form 10-K and subsequent Quarterly Reports on Form 10-Q filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements. The company undertakes no obligation to publicly revise these forward-looking statements to reflect events or circumstances that arise after the date of this release.
