IDS Scheer, the leading provider of Business Process Management (BPM) and a global services partner for SAP consulting services, today announced it has been named the 2007 SAP® Channel Partner of the Year in the United States.
In addition, the company's SME business units in the United States and Canada have once again received the distinction of the highest customer satisfaction scores recorded by SAP America, Inc. and SAP Canada, Inc., subsidiaries of SAP AG (NYSE: SAP). The awards were presented at SAP's 2008 Field Kick-Off Meeting (FKOM) held earlier this month in Las Vegas. Recognizing the top-performing partners within the SAP PartnerEdgeâ„¢ program, a global framework that makes it easier for channel partners to do business with SAP, IDS Scheer has been honored with the highest customer satisfaction ratings in the United States and Canada for the past eight and 10 consecutive years, respectively. As a testament to the IDS Scheer sales team, Jim Brown and Mark Hester were also honored as the number two and three overall top performers in sales and customer achievements of 2007 in the SAP U.S. channel.
SAP surveyed a significant number of its American customers who purchased and deployed the SAP ERP, SAP Business One and/or SAP Business All-in-One applications from an SAP channel partner. Assessing the channel partners' performance as perceived by the customer, SAP measured retention level, as well as overall satisfaction with performance, relationship, support services and consulting. In terms of overall performance, IDS Scheer scored 9.4 out of 10, versus other SAP channel partners that averaged 7.5. IDS Scheer also excelled in other categories, including Likelihood to Recommend, Likelihood to Repurchase and Competitive Advantage.
"SAP America is pleased to recognize IDS Scheer for its commitment to excellence in customer support and delivering innovative solutions, which has clearly distinguished IDS Scheer as a trusted SAP reseller and implementation partner," said Michael Sotnick, Senior Vice President, Small and Midsize Enterprise, SAP America, Inc. "For the last decade, IDS Scheer has proven to be a premier SAP reseller based on the company's exceptional customer wins and outstanding customer support, as well as exceeding its goals for 2007.
For overall customer satisfaction, IDS Scheer posted outstanding performance in the following areas:
- Performance of SAP Channel Partner
- Relationship to SAP Channel Partner
- Ease of doing business with SAP channel partner
- Understanding the needs of your business
- Responsiveness
- Training and knowledge transfer to staff
- Collaboration between SAP and SAP channel partner for benefit
- Support Services from SAP Channel Partner
- Support in critical situations
- Time required to come up with a problem resolution
- Quality of problem resolution
- Usefulness of online self-help applications
- Product know-how of support staff
- Business process know-how of support staff
- Reducing risk via remote services from SAP, such as SAP GoingLiveCheck
- Consulting from SAP Channel Partner
- Quality of project management (scope, time, budget)
- Technical knowledge/experience of consultants
- Ability of the consultants to understand your business/industry needs
- Quality of the solution delivered
"We are excited to once again be honored by SAP for the highest customer satisfaction scores among SAP partners, which further demonstrates the business value and effectiveness of our industry-specific ARIS SmartPath solutions and our process-oriented approach to deployments of SAP solutions, said John Haddad, Managing Director of SME, IDS Scheer.
About IDS Scheer
IDS Scheer is the market leader in Business Process Management (BPM) software, solutions and services for corporations and public organizations worldwide. With its unrivaled ARIS Platform for Process Excellence, the company offers an integrated, comprehensive solution portfolio for the strategy, design, implementation and controlling of business processes. Utilizing the ARIS Value Engineering (AVE) approach, IDS Scheer consultants bridge the gap between corporate strategy, business processes, IT solutions and process controlling. As a Global SAP Services Partner, strategic SAP development partner and SAP Vertical Solution Reseller, IDS Scheer offers small/medium enterprises to Global 1000 companies a process-oriented approach to optimize Enterprise Resource Planning (ERP), Supply Chain Management (SCM) and Customer Relationship Management (CRM). Approximately 3,000 employees in over 70 countries serve the company's 7,000 customers. In 2007, IDS Scheer's revenues reached 394 million Euro / 576 million USD (preliminary figures). Established in 1984 by Prof. August-Wilhelm Scheer, IDS Scheer is listed in the TecDAX on the Frankfurt Stock Exchange (Germany).
For more information, please visit http://www.ids-scheer.com/us.
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