Genpact South Africa Growing Rapidly in Expanding Domestic Market, Providing High-End Services to Clients in Multiple Industries

Genpact's Smart Decision Services and Business Process Management Expertise Gains Traction with Companies Including South African Breweries, Old Mutual, Massmart, Telkom and ADCORP

Genpact Limited (NYSE: G), a global leader in business process and technology management, has significantly grown its business in South Africa in the past 12 months, adding five new clients since the beginning of 2011. Genpact's growing South African client base comprises industries such as telecommunications, mining, construction, consumer packaged goods, services, retail, and insurance.

Genpact South Africa provides extensive business process management services including finance and accounting (F&A), B2B collections, customer service, process reengineering, analytics, human resources, payroll, and procurement, in addition to helping clients set up shared services operations. Genpact's reengineering services, part of the company's expanding Smart Decision Services portfolio to help clients make better business decisions, along with its Smart Enterprise Processes (SEP^SM) framework for assessing the effectiveness of their business processes, has gained a strong foothold with its South African clients. More specifically, Genpact is experiencing a growing demand in process reengineering services that support ERP implementations.

Genpact began its South African operations at the end of 2009 when it assumed responsibility of South African Breweries Ltd.'s (SAB) shared services center in Johannesburg. Genpact currently employs more than 200 professionals in South Africa and continues to provide SAB with comprehensive F&A services. Genpact South Africa's range of F&A services for clients such as Telkom and Massmart includes accounts payable (purchase to pay), accounts receivable (order to cash), payroll (hire to retire), and general accounting (record to report).

"SAB has been very pleased with its decision to partner with Genpact, especially because of Genpact's ability to continuously improve business processes which will help us achieve measurable business impact year over year," said Garth Sanders, chief financial officer, SAB. "Genpact's process expertise and operational excellence has created an incredibly effective shared services center for SAB."

"Genpact's growth in South Africa is a testament to our success in bringing our global business practices and expertise to emerging economies to serve global multinational corporations that are expanding in the South Africa market, as well as local corporations that are growing rapidly," said Tiger Tyagarajan, president and CEO, Genpact. "We have been leveraging South Africa's favorable economic environment, modern infrastructure, and diverse and talented workforce to build solid delivery capabilities on top of our strong partnership with SAB. Our Smart Decision Services and deep domain industry expertise have also proven to be major differentiators for us in this thriving South African market, and we look forward to continuing this growth trajectory and helping companies achieve sizable business outcomes."

"Our South African business can help us to grow with our clients into other regions of Africa because our clients have a clear view on how they want to expand within the continent," said Rein van der Horst, vice president and country manager, South Africa for Genpact. "Genpact offers valuable and unique global expertise gained in other emerging markets to the South African market."

About Genpact

Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise and industry-specific services. The company manages over 4,500 processes for more than 600 clients worldwide. Putting process in the forefront, Genpact couples its deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver comprehensive solutions for clients. Lean and Six Sigma are an integral part of Genpact's culture and Genpact views the management of business processes as a science. Genpact has developed Smart Enterprise Processes (SEP^SM), a groundbreaking, rigorously scientific methodology for managing business processes, which focuses on optimizing process effectiveness in addition to efficiency to deliver superior business outcomes. Services are seamlessly delivered from a global network of centers to meet a client's business objectives, cultural and language needs and cost reduction goals. Learn more at www.genpact.com.

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