Catalog-driven service order orchestration enables distinct and convergent CSPs to propel service innovation, ensure customer engagement and significantly reduce time-to-revenue
Comptel Corporation (NASDAQ OMX Helsinki: CTL1V) today announced the availability of Comptel Fulfillment 8, an upgrade to its catalog-driven platform designed to help communications service providers (CSPs) manage the end-to-end process from service order capture to service delivery. The new version of Comptel's fulfillment offering includes vastly improved, high performance technology designed to expedite the deployment and launch of rich communications services. It addresses the service delivery complexity and cost concerns of CSPs, including minimising the need for human intervention.
For today's increasingly complex, blended services, it is critical for CSPs to ensure a high customer experience, particularly at the first point of engagement, to reduce the propensity to churn, remain competitive and drive profitable business. By taking a fully integrated approach to service order orchestration, Comptel Fulfillment 8 leverages catalog to encourage technical abstraction and service component reuse, increasing productivity and revenue turnaround. The product also understands both the status and context of CSPs' networks and customers—including their service use— enabling rapid responses to the market and the ability to embrace emerging innovations.
Key Facts
- The latest release of Comptel Fulfillment enables CSPs to manage a broader portfolio of products and services—including the use of third-party applications and content—and simplify service creation with the link to an agile and efficient service catalog.
- Comptel Fulfillment 8 streamlines all service delivery functionality—including comprehensive order workflow and management, a stateful service and resource inventory, technical service catalog, and provisioning and activation—into a single platform that can manage converged services in a network-agnostic environment. This approach results in a consolidated service perspective, improved asset management and, ultimately, a lower total-cost-of-ownership (TCO).
- The product's ability to efficiently conduct accurate service deployment with just-in-time resource allocation and rapidly implement changes ensures a high level of customer satisfaction, greatly reducing the likelihood of failed orders, frustrated customers and lost revenue.
Supporting Quotes
- "Customer expectations for efficient and assured service delivery are soaring, in turn, placing heightened pressure on CSPs to be extremely responsive to their needs," said Antti Koskela, senior vice president, products and solutions, Comptel. "Our new fulfillment offering not only enables CSPs to have better command of their products and services, but also to heighten control over innovation and customised service delivery, giving them a tremendous advantage in what is proving to be a highly competitive and volatile marketplace."
Resources
- For more information about Comptel, visit www.comptel.com. Learn more about the company's Customer Engagement solutions including its new fulfillment offering.
- Comptel will be attending and exhibiting at Management World 2012, taking place 21 – 24 May in Dublin, Ireland. To arrange a meeting with the company or to receive a demonstration of its Customer Engagement solutions, please contact comptel.marketing@comptel.com or visit booth #64.
- Connect with Comptel on its blog, Compelling Conversations on OSS, and on Twitter, LinkedIn and Facebook. Also visit the company's YouTube channel.
Tags
Comptel, Comptel Fulfillment 8, fulfillment, CSPs, catalog, service delivery, order management, provisioning, activation, resource and service inventory, Customer Engagement, Management World 2012
About Comptel Corporation
Since 1986, Comptel has helped more than 280 service providers across 85 countries meet over one billion subscribers' communications and infotainment needs. Comptel's solutions are built on an event – analysis – action strategic framework that leverages the company's strengths in event data processing and advanced predictive analytics to enable real-time action. Comptel's service fulfillment, mediation, charging and policy control, and predictive social analytics products with implementation and professional services enable service providers to enhance customer engagement and, in turn, create revenue, reduce costs and lessen churn. Comptel has a global team of nearly 700 professionals, and net sales were EUR 77 million in 2011. For more information, visit www.comptel.com.
Contacts:
Comptel Corporation
Ulla Koivukoski, +358 9 700 1131
SVP,
Marketing and Communications
ulla.koivukoski@comptel.com
or
March
Communications
Beth Brenner / Aarti Shah, +1 617-960-9875
comptel@marchpr.com
www.marchpr.com
