Research and Markets (http://www.researchandmarkets.com/research/cbpc72/bpo_market_in_eu) has announced the addition of the "BPO Market in EU 2015-2019" report to their offering.
The BPO market in EU to grow at a CAGR of 5.44% during the period 2014-2019.
The report, BPO Market in EU 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. It covers the market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market. The market can be categorized into three broad segments based on the following: application, end-users, and geography.
Companies are looking for BPO service providers who can understand their overall business model and help in solving critical business challenges. To achieve this, the companies are implementing collaboration strategies to understand client requirements and formulate a plan to work together to provide optimum level of service agreements. This also helps achieve operational efficiency at low costs. In addition, training and development of employees, change management, infrastructure developments, and transparency are required from both sides. BPO companies can succeed in the end by collaborating with their clients to gain new technical skills, getting new process and to improve the performance through advanced systems and solutions.
According to the report, the major reason why various companies in the EU choose to outsource their business process is to reduce the operational cost and reach the optimum economy of scale, to be prepare for unstable economic conditions. Enterprises in the UK and Spain are trying to minimize these costs by outsourcing their support business processes, such as finance, HR, accounting, and technical support, to third-party service providers. Companies that outsource their support business functions are able to put increased focus on their core business processes.
Further, the report states that lack of external control over BPO service providers is a major challenge hindering the market growth.
Key vendors
- Accenture
- Capgemini
- IBM
- Infosys
- TCS
Other prominent vendors
- 3i Infotech
- Aegis
- Aon Associates
- Cognizant
- Convergys
- EXL
- Firstsource
- First Data
- HCL
- HP
- Sitel
- Wipro
- WNS
- Xerox
- Xchanging
For more information visit http://www.researchandmarkets.com/research/cbpc72/bpo_market_in_eu
View source version on businesswire.com: http://www.businesswire.com/news/home/20151109005965/en/
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