BIRMINGHAM, England, February 18, 2016 /PRNewswire/ --
Shropshire based motorhome dealer 'Travelworld Motorhomes' have completed a large investment into both their premises and infrastructure with the primary goal of improving their customers' experience and staff working environment.
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Much of the investment is centred on improvements within the service centre facility, however, also includes painting the entire 40,000 sq/ft building floor within both showroom and service centre. The service centre has benefitted from three high quality 2 post hydraulic ramps with the ability of lifting the heaviest European motorhomes and will serve both chassis & habitation work plus an exclusive ramp for the fitting of Goldschmitt chassis accessory products that Travelworld represents solely in the UK and has grown to become an extensive part of the sales within the service centre.
There has also been large investment in software with Travelworld completing the finishing touches to their totally bespoke dealer management system which includes an industry first 'paperless' process for both the sales department & service centre, with every member of staff being issued with tablets and sales orders, parts orders and work orders being processed electronically.
"We are extremely excited with the improvements and it illustrates our commitment to improving our customer services and customer experience, as well as having a more efficient and professional working environment.In regards to our dealer management system, we couldn't find any software that was specific to the motorhome industry or good enough for the size of our business, that wasn't created for the car industry.It gives us and our customers so many advantages and it was definitely worth the effort," said Ross Edwards, Travelworld's Managing Director.
Ross Edwards alluded to the complexities involved in developing your own software system and explained that it involved blood, sweat and tears. "We worked incredibly closely with developers and it definitely paid off, however you need patience and determination as with any software it takes quite some time to iron out the bugs. We have been using the CRM side of the package in the business for over 12 months now and going live in the service centre means we have a totally integrated specialist Motorhome dealer package. We are also giving serious consideration to take this system to market and offer to other motorhome & caravan dealers, even on the Continent there are very few credible systems on the shelf."
