Genesys Announces Winners of Customer Innovation Awards at G-Force 2016 Customer Engagement Conference

Eight global companies honoured for achieving exceptional customer experience and customer service transformation and innovation

FRIMLEY, England, Oct. 5, 2016 /PRNewswire/ -- Genesys^® (www.genesys.com/uk), the market leader in omnichannel customer experience and contact centre solutions, has announced the winners of its 11^th annual Genesys Customer Innovation Awards. Trophies were awarded today during G-Force 2016, the industry's marquee customer engagement event that explores and reveals the shift from managing customer interactions to experiences to relationships.

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The Genesys Customer Innovation Awardsrecognise the best and brightest in eight award categories. Nominees from around the world were evaluated by an executive panel of judges for achieving exceptional customer experience across their industries and remarkable customer service innovation and transformation.

Winners were also recognised for enrollment in the Genesys Customer Advocacy Programme (GCAP), an online community for customers to promote successful initiatives, gain insights into industry news and trends, and network with thought leaders and peers on best practices.

"The most successful global companies recognise the impact of great customer experience as a business differentiator," said Tom Eggemeier, President of Genesys. "We are very pleased to honour eight of the world's most forward-thinking companies for building positive and long-lasting customer relationships. We're honoured that these industry leaders have chosen Genesys as the foundation of their world-class customer engagement programmes."

The eight winners of the 2016 Genesys Customer Innovation Awards are:

1. The Globetrotter - Red Hat
   Best global rollout of the Genesys Customer Experience Platform
2. The CX Innovator - Vodafone
   Best omnichannel customer success story
3. The CX Pioneer - Mobily
   Best new customer - breaking silos with a fast deployment
4. The CX Mover - JM Bullion
   Best cloud customer migration and/or deployment
5. The CX Champions - Bupa
   Best CX manager and team (team award)
6. The CX Hero - TELUS
   Celebrating call centre agents of the year
7. The CX Ally - Itaú
   Outstanding long-term partnership with Genesys
8. The CX Engager - Rabobank
   Best digital engagement success story

With "The Journey of a Lifetime" theme, G-Force 2016 (GFORCE16) explores topics such as digital transformation, customer journey management, hyper-personalisation and the Internet of Things. Attendees learn to accelerate their growth strategies across three key pillars: customer engagement, employee engagement and business optimisation.

About Genesys
Genesys, the world's #1 Customer Experience Platform, empowers companies to create effortlessomnichannel customer experiences,journeys, and relationships. For over 25 years, we have put the customer at the centre of all we do and passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700customers in 120 countries to orchestrate over 25 billion contact centre interactions per year in thecloudand on-premises. For more informationvisit www.genesys.com/uk.

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Media Contacts
Lucille Needham
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Neil Thomas
H+K Strategies for Genesys
[e-mail]
0207 413 3000