Telia Lietuva, AB: A new Operational Excellence unit to improve Telia Lietuva customer experience

Following the successful merger of different communication and information
technologies, Telia Lietuva continues its business consolidation strategy and
its quest to improve customer experience, combining business transformation,
customers operations, risk management and security activities. 

On Thursday, the Board of Telia Lietuva approved new governing structure where
Competitive Customer Operation and Risk units are merged into a new Operational
Excellence unit. From 15 December 2017, it will be led by Vytautas Bucinskas,
who until now was responsible for the Company's risk management. Andrius
Byckovas, Head of Competitive Customer Operations, will act as consultant at
Operational Excellence unit until 12 January 2018. 

"We are moving to another model of more efficient business creation, a model
that will involve improvements in all fundamental activities - customer
operations, processes, revenue assurance and management of all risks in
general. One of the most important indicator of our successful operations is
the continuous increase in our customers' satisfaction, therefore we've made
the decision to improve our consumer and businesses experience through
digitalisation of processes", said Kestutis Šliužas, CEO of Telia Lietuva. 

V. Bucinskas, the appointed Head of Operational Excellence, stressed that a new
structure will enable to manage business processes more simply and faster. "We
have a clear goal - to improve customer experience by employing the potential
of the latest technologies and transformation, and without digitalisation it is
not achievable." 

Having worked in various units of the Company (earlier known as Teo LT, AB)
since 1995, V. Bucinskas has accumulated a vast experience in risk management,
cyber security, technology, customer operations, quality as well as process
management and sales. 

At the beginning of August, Telia Lietuva announced that it would concentrate
corporate communication, brand and marketing competences into a new single
unit. 

         Audrius Stasiulaitis,
         Spokesperson,
         tel. [phone]