Global procurement intelligence advisory firm, SpendEdge, has announced the release of their 'Contact Center Outsourcing Procurement Research Report' The insights and data in this report provide a strategic analysis of the supply markets, factors influencing purchasing decisions, procurement best practices, pricing models, supplier landscape, and an analysis of the supplier capability matrix of the IT industry. This report breaks down the data and analysis behind the procurement of contact center outsourcing and acts as an all-inclusive guide for making smart purchasing decisions.
This Smart News Release features multimedia. View the full release here: http://www.businesswire.com/news/home/20170919006237/en/
Global Contact Center Outsourcing Procurement Market Intelligence Report (Graphic: Business Wire)
"Service providers are scaling up operations by offering services that have the right mix of onshore, nearshore, and offshore delivery models to facilitate better ROIs for buyers," says lead SpendEdge procurement analyst Angad Singh. "The fragmented contact center outsourcing market has started to consolidate in the last four years to increase scalability and serve a global customer base," added Angad.
Key Report Features
Supply Market Insights | Negotiation Strategies | |
Procurement Best Practices | Category Risk Analysis | |
Cost Saving Opportunities | Key Supplier Analysis | |
Pricing Models | Supplier Capability Matrix | |
Looking for more insights from this report? Request a free sample report
SpendEdge sample reports are free of charge and provide insights that focus on cost-saving aspects of procurement and optimization of category spend.
Report Highlights
- The global contact center outsourcing market is expected to grow at a CAGR of 9% over the next five years due to the increased demand for improved service delivery and omnichannel customer care.
- Buyers need to assess their requirements before deciding to adopt the complete or partial outsourcing model.
- Suppliers need to offer protection and confidentiality of sensitive data and apply for copyrights via IP laws to avoid mishandling of sensitive data.
This report is available at a discount for a limited time only: View the report snapshot before purchasing
Contact Center Outsourcing Pricing Trends
Output-based pricing and outcome-based pricing are the two widely adopted pricing models in the global contact center outsourcing market. In the output-based pricing model, a fee is charged depending on the number of transactions processed by service providers. However, the outcome-based pricing model, the fee is calculated based on predefined business results achieved through service providers' contributions.
We also customize reports to meet clients' requirements.
Browse Related Reports:
- Global Blockchain Technology Category Procurement Market Intelligence Report
- Global Video Conferencing Category Procurement Market Intelligence Report
- Global Interactive Kiosk Category Procurement Market Intelligence Report
About SpendEdge
SpendEdge shares your passion for driving sourcing and procurement excellence. We are a preferred procurement intelligence partner for Fortune 500 firms and other leading companies across numerous industries. Our strength lies in delivering robust, real-time procurement market intelligence that helps sourcing and procurement professionals make informed decisions. These innovative procurement solutions help enterprises transform structural capabilities, improve execution efficiency, and fast-track time to savings.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170919006237/en/
Contacts:
SpendEdge
Shilpa Balakrishnan
US: +1 630 333 9501
UK: +44 208 123 1770
https://www.spendedge.com/
hello@spendedge.com