eGain Corporation: American Eagle Financial Credit Union Selects eGain Knowledge+AI for Omnichannel Member Service

Full-service financial institution will use eGain solution to provide
consultative customer service across contact centers and branch offices. 

SUNNYVALE, Calif., Nov. 07, 2017 (GLOBE NEWSWIRE) --eGain (NASDAQ:EGAN), the
leading provider of cloud-based customer engagement solutions, today announced
that American Eagle Financial Credit Union, a full-service financial
institution, selected eGain Knowledge+AI to provide member service across
contact centers and branch offices. 

A cooperative owned by members, American Eagle FCU has served generations of
customers since 1935. As the institution continues to grow, call volumes are
expected to rise 10% annually over the next five years. At the same time,
customer service agents will need to remain proficient in their knowledge of
multiple products while delivering accurate and consistent service that is
compliant with regulations and best practices. 

Because of these trends, American Eagle FCU conducted a search for an
omnichannel knowledge management system - an application designed to capture
all the information within an organization and make it easily available to
employees, especially customer service, as well as website visitors. The Credit
Union selected eGain based on its rich functionality, consultative guidance,
and proof points. 

"Providing consultative service across broad financial product portfolios with
rich features requires agents to grow 30-pound brains," said Ashu Roy, eGain
CEO. "We are delighted to make it easy for American Eagle FCU employees to
serve their members." 

In the initial roll-out, on-site and remote agents in American Eagle FCU's
Member Contact Center, Loan Phone Center, Operations Resource Center, and
Mortgage Department will use eGain to serve members across contact centers and
retail branches. The company subsequently plans to offer more robust digital
service capabilities through its web site. 

More Information

To learn more about eGain AI Knowledge and how to try it risk-free, visit:

http://www.egain.com/products/knowledge_agent/

http://www.egain.com/products/web_self-service/

http://www.egain.com/try-buy

About American Eagle Financial Credit Union
American Eagle Financial Credit Union is a not-for-profit financial cooperative
headquartered in East Hartford, CT. It is the largest community credit union in
Connecticut with 13 community offices, 122,000 members, and $1.5 billion in
assets. AEFCU has retail offices in Bloomfield, Cromwell, East Hartford,
Enfield, Farmington, Glastonbury, Manchester, Newington, Plainville,
Southington, South Windsor, West Hartford, and Vernon. The Credit Union offers
banking services to everyone who lives, works, worships, or attends school and
businesses in Hartford, Middlesex, New Haven, and Tolland counties in CT. The
Credit Union was founded in 1935 by employees of Pratt & Whitney Aircraft.
Member deposits are federally insured by the National Credit Union
Administration (NCUA), a U.S. government agency. www.americaneagle.org. 

About eGain

eGain customer engagement solutions power digital transformation for leading
brands. Our top-rated cloud applications for social, mobile, web, and contact
centers help clients deliver connected customer journeys in an omnichannel
world. To find out more about eGain, visit http://www.egain.com. 

eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Corp. in the United States and/or
other countries. All other company names and products mentioned in this release
may be trademarks or registered trademarks of the respective companies. 

eGain media contact
Tim Cox
ZingPR on behalf of eGain
[e-mail]