eGain Corporation: Waddell & Reed Financial, Inc. Selects eGain for Omnichannel Customer Service

Asset management pioneer will deploy eGain Solve Suite to provide
knowledge-infused, AI-guided service across phone and digital touchpoints 

SUNNYVALE, Calif., 2018-01-17 12:30 CET (GLOBE NEWSWIRE) --
eGain (NASDAQ:EGAN), the leading provider of cloud-based customer engagement
solutions, today announced that Waddell & Reed Financial, Inc. (NYSE:WDR)
selected eGain Solve to provide omnichannel customer service. 

Waddell & Reed, founded in 1937, is one of the oldest asset management and
financial planning firms in the United States.  Waddell & Reed selected eGain
Solve, eGain's award-winning suite for customer engagement, for its leading
knowledge management, proven AI guidance, and digital-first omnichannel
capabilities. The company will deploy the following applications, all part of
eGain Solve, to power its contact center modernization initiative: 

  -- eGain Advisor Desktop: Digital-first, omnichannel agent desktop
  -- eGain Knowledge+AI: Personalized and proactive knowledge solution with
     AI-based process guidance

"We plan to leverage eGain technology to enhance our service delivery and
expand our servicing touch points for financial advisors," said Matt Kramper,
Vice President, Client Experience at Waddell & Reed. "With the eGain cloud
platform, we will boost client satisfaction and drive operational efficiency
across interaction channels." 

"The eGain platform is preferred by brands transforming their service
capability with digital and AI technology," said Ashu Roy, eGain CEO. "We are
delighted to make it easy for Waddell & Reed to further expand their trusted
and consistent customer experience." 

More Information

More information about eGain products pertinent to the release is available at:

http://hd.egain.com/wp-content/overviews/egain_overview.pdf

http://www.egain.com/products/knowledge_agent/

http://www.egain.com/products/web_self-service/

http://www.egain.com/products/call-track/

About Waddell & Reed Financial, Inc.
Through its subsidiaries, Waddell & Reed Financial, Inc. provides investment
management and financial planning services to clients throughout the United
States and internationally. The firm distributes investment products through
retail unaffiliated channels (encompassing broker/dealer, retirement, and
registered investment advisors), retail broker-dealer (its network of
independent financial advisors), and the institutional channel (including
defined benefit plans, pension plans and endowments, and our subadvisory
partnership with Mackenzie in Canada). Waddell & Reed Financial, Inc. had total
assets under management of approximately $81 billion at Nov. 30, 2017. 

About eGain
eGain customer engagement solutions power digital transformation for leading
brands. Our top-rated cloud applications for social, mobile, web, and contact
centers help clients deliver connected customer journeys in an omnichannel
world. To find out more about eGain, visit http://www.egain.com. 

eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Corp. in the United States and/or
other countries. All other company names and products mentioned in this release
may be trademarks or registered trademarks of the respective companies. 

eGain media contact
Tim Cox
ZingPR on behalf of eGain
[e-mail]