Antenna Software Inc.
Toshiba America Medical Systems, Siemens Business Services
and Abbott Laboratories Recognized for "Best Service & Support
Strategy Implemented In 2006"
Antenna Software Inc., a leading provider of wireless software solutions for the mobile enterprise, announced that Toshiba America Medical Systems received the award for "Best Service & Support Strategy Implemented In 2006" at the Field Service 2006 conference, presented by Worldwide Business Research. Toshiba won the award for its use of Antenna Software's A3 Field Service Intelligence suite (FSI), which reduces service costs, decreases response times while increasing revenue and customer satisfaction.
The Field Service Awards were established to honor, recognize and promote best practices in customer service & support. Nominations were submitted by field service organizations across North America, and finalists and eventual winners were selected by a panel of distinguished professionals from the field service industry.
"We congratulate Toshiba America Medical Systems for receiving this prestigious award," said Jim Hemmer, president and CEO of Antenna Software. "Leading-edge companies like Toshiba are maximizing their use of mobile technology to deliver outstanding service, and their customers are taking notice. Antenna Software is pleased to partner with Toshiba to deliver an award-winning mobile service and support strategy."
Many of Toshiba America Medical Systems' customers are medical facilities that depend on the company to keep their imaging devices (CT, MRI, Ultrasound and X-ray technologies) up and running. Toshiba uses the RIM BlackBerry(R) device with Antenna Software's A3 Field Service Intelligence suite to connect its service engineers with the information they need to solve customers' problems. By delivering real-time access to Amdocs Clarify CRM application, Antenna A3 Field Service Intelligence provides the "always-on" capability required by Toshiba's customer engineers to complete tasks such as ordering parts, generating invoices and updating service histories.
"Our customer service has already experienced great improvement thanks to Antenna Software," said David Croteau, InTouch manager, Toshiba America Medical Systems. "It isn't just about dollars and cents. We have already decreased the number of false starts on each service call, and because of our real-time reporting capability and on-demand data access, we're seeing fewer escalated cases."
The two other finalists for the award, Siemens Business Services and Abbott Laboratories, are also Antenna customers. Siemens Business Services is one of the world's leading IT service providers, and Abbott is a global health care company that develops and manufactures pharmaceuticals and medical products. Both companies use Antenna Software mobile applications as a key component of their field service strategy.
These three companies are just a few examples of satisfied Antenna Software customers. Antenna recently completed its quarterly customer satisfaction survey, in which 97.5% of the respondents graded Antenna's customer service as very good or excellent. "Antenna's focus on customer service is a key differentiator for us," Hemmer said. "Our customers know they can count on us to ensure they're getting the most from their mobile technology, and our exceptional support is a key factor in the award-winning field service strategies employed by Toshiba, Siemens and Abbott."
About Antenna Software Inc.
Antenna Software is the largest privately held mobile enterprise software solutions provider in North America with thousands of users worldwide. Headquartered in Jersey City, N.J., Antenna's products provide proven, powerful mobile solutions, which integrate enterprise-class business applications with global wireless network communications and management capabilities. Antenna supports a growing client base of leading service organizations throughout the world. Key customers include Pitney Bowes, GE, Siemens, Toshiba and Palm.
Antenna Software Inc., a leading provider of wireless software solutions for the mobile enterprise, announced that Toshiba America Medical Systems received the award for "Best Service & Support Strategy Implemented In 2006" at the Field Service 2006 conference, presented by Worldwide Business Research. Toshiba won the award for its use of Antenna Software's A3 Field Service Intelligence suite (FSI), which reduces service costs, decreases response times while increasing revenue and customer satisfaction.
The Field Service Awards were established to honor, recognize and promote best practices in customer service & support. Nominations were submitted by field service organizations across North America, and finalists and eventual winners were selected by a panel of distinguished professionals from the field service industry.
"We congratulate Toshiba America Medical Systems for receiving this prestigious award," said Jim Hemmer, president and CEO of Antenna Software. "Leading-edge companies like Toshiba are maximizing their use of mobile technology to deliver outstanding service, and their customers are taking notice. Antenna Software is pleased to partner with Toshiba to deliver an award-winning mobile service and support strategy."
Many of Toshiba America Medical Systems' customers are medical facilities that depend on the company to keep their imaging devices (CT, MRI, Ultrasound and X-ray technologies) up and running. Toshiba uses the RIM BlackBerry(R) device with Antenna Software's A3 Field Service Intelligence suite to connect its service engineers with the information they need to solve customers' problems. By delivering real-time access to Amdocs Clarify CRM application, Antenna A3 Field Service Intelligence provides the "always-on" capability required by Toshiba's customer engineers to complete tasks such as ordering parts, generating invoices and updating service histories.
"Our customer service has already experienced great improvement thanks to Antenna Software," said David Croteau, InTouch manager, Toshiba America Medical Systems. "It isn't just about dollars and cents. We have already decreased the number of false starts on each service call, and because of our real-time reporting capability and on-demand data access, we're seeing fewer escalated cases."
The two other finalists for the award, Siemens Business Services and Abbott Laboratories, are also Antenna customers. Siemens Business Services is one of the world's leading IT service providers, and Abbott is a global health care company that develops and manufactures pharmaceuticals and medical products. Both companies use Antenna Software mobile applications as a key component of their field service strategy.
These three companies are just a few examples of satisfied Antenna Software customers. Antenna recently completed its quarterly customer satisfaction survey, in which 97.5% of the respondents graded Antenna's customer service as very good or excellent. "Antenna's focus on customer service is a key differentiator for us," Hemmer said. "Our customers know they can count on us to ensure they're getting the most from their mobile technology, and our exceptional support is a key factor in the award-winning field service strategies employed by Toshiba, Siemens and Abbott."
About Antenna Software Inc.
Antenna Software is the largest privately held mobile enterprise software solutions provider in North America with thousands of users worldwide. Headquartered in Jersey City, N.J., Antenna's products provide proven, powerful mobile solutions, which integrate enterprise-class business applications with global wireless network communications and management capabilities. Antenna supports a growing client base of leading service organizations throughout the world. Key customers include Pitney Bowes, GE, Siemens, Toshiba and Palm.
© 2006 Business Wire
