ATLANTA and BEDFORD, Mass., Dec. 4 /PRNewswire/ -- EarthLink, Inc. has signed an agreement with PlumChoice, Inc., the nation's leader in remote PC services, to make EarthLink's Cyber Check, a remote PC virus and spyware removal service, easier and more convenient for consumers. As a result of the relationship, Cyber Check service will now offer new customer benefits, including 24/7 support, easy online scheduling and the ability to select a favorite technician for service.
"Cyber Check was launched to help consumers solve their spyware and virus problems over the phone in the comfort of their home," said Craig Forman, executive vice president of EarthLink and president of the ISP's value added services business unit. "Working with PlumChoice, we've made EarthLink Cyber Check even better with added convenience, reliability and choice."
EarthLink Cyber Check offers convenient, remote removal of dangerous and frustrating spyware and viruses from customers' PCs. Customers must, first, call 1-87RESCUE42 (877-372-8342) and give a certified online technician permission to access their computer via the Internet. Then, the remote removal of unwanted spyware and viruses begins.
"EarthLink is renowned for its commitment to outstanding customer service and we're proud to have been selected as their remote services provider," said Ted Werth, CEO of PlumChoice, Inc. "We look forward to working with EarthLink to raise consumers' expectations of quality PC services to a whole new level."
EarthLink's Cyber Check is available 24/7, regardless of a consumer's Internet service provider for a one-time fee of $99. Within five days of working with a Cyber Check representative, customers can call back to report any related issues at no additional charge (this service is extended to 30 days if the customer is using the EarthLink Protection Control Center - http://www.earthlink.net/software/pcc). In addition, Cyber Check is guaranteed: customers have the ability to end a remote session at any time; and if EarthLink Cyber Check representatives fail to remedy the customer's problem, EarthLink will grant a refund.
CyberCheck customers must permit EarthLink to have remote access to his/her PC, enlist Cyber Check's service for his/her home computer only, have broadband Internet service, and have Windows 2000 or XP. This service is not currently available for Macintosh users.
For more information or to sign up for service, call 1-877-372-8342 or visit http://www.earthlink.net/software/premium/cybercheck/.
About EarthLink
"EarthLink. We revolve around you(TM)." As the nation's next generation Internet service provider, Atlanta-based EarthLink has earned an award-winning reputation for outstanding customer service and its suite of online products and services. Serving over five million subscribers, EarthLink offers what every user should expect from their Internet experience: high-quality connectivity, minimal online intrusions and customizable features. Whether it's dial-up, high-speed, voice, web hosting, wireless or "EarthLink Extras" like home networking or security, EarthLink connects people to the power and possibilities of the Internet. Learn more about EarthLink by calling (800) EARTHLINK or visiting EarthLink's Web site at http://www.earthlink.net/.
About PlumChoice
Founded in 2001, PlumChoice is the nation's leader in providing premium online computer support for the home, home office and small business market. The company continues to raise the bar on customer satisfaction and service for the PC services industry. PlumChoice combines the latest innovations in remote desktop technology with a proven online delivery methodology to offer the easiest and most effective range of remote support services on the market. PlumChoice has demonstrated that its remote support services beat in-home service alternatives eight out of 10 times when it comes to customer satisfaction, speed, convenience, effectiveness, cost and security. PlumChoice's services are also available through Circuit City stores and Firedog. For more information, visit http://www.plumchoice.com/ or call 1-888-PLUM- HELP (1-888-758-6435).
