Edify and NMS Communications Announce Breakthrough Speech Scalability

SANTA CLARA, Calif. and FRAMINGHAM, Mass., March 7 /PRNewswire/ -- Edify Corporation, a leading global supplier of voice and speech solutions, and NMS Communications , a leading provider of technologies and solutions for enhanced services and efficient networks, today announced that they have set a new industry standard in scalability of 480 speech ports on a single server. With this new level of scalability, customers can now more cost-effectively deploy and maintain large-scale enterprise speech solutions in an open call center operating environment. As a result, enterprises greatly lower their total cost of ownership and significantly increase return on investment for their speech-related systems.

Now, more than ever, companies are focused on providing exceptional customer service as a means to attract new customers and retain existing ones while keeping a keen eye on bottom-line costs. Large-scale enterprise call centers not only require significant technology infrastructures and solutions, but also a high degree of time-intensive and costly maintenance support for their large volume of customer interactions in their call centers.

"This recent achievement with NMS Communications is a key milestone for the industry and addresses the need for scalability and significant ROI that enterprises require," said Mitch Mandich, president and CEO of Edify. "Edify offers our customers the most expansive continuum of choice, flexibility and scalability to meet their customer interaction and support requirements today and in the future."

With Edify's award-winning platform, Edify Voice Interaction Platform (EVIP) and NMS' carrier-grade Open Access(TM) products, companies can now deploy call center solutions on standard operating platforms that effectively handle more calls with fewer servers -- greatly reducing footprint, power and staff maintenance requirements while increasing capacity for large-scale, high-demand systems. Edify and NMS Communications have successfully tested and deployed the largest-scale systems to date of 480 speech ports on standard Intel-based systems from IBM and Unisys in two open, large-scale call center operating environments. The tests, the first with a major communications customer, validate Edify's proven focus of deploying some of the industry's largest call center solutions with the unique ability to scale across any environment from small 4-port deployments to the largest enterprise deployments of 10,000 ports and more.

"The call center's importance to an improved customer experience is undeniable," said Jonathan Sieg, vice president, platform solutions, NMS Communications. "As market leaders, NMS and Edify have a long history of working together to raise service levels and reduce costs in call centers around the world. The scalability milestone we have achieved in these tests is yet another proof point of this commitment."

EVIP is a comprehensive voice system that enables enterprises to build, execute and manage speech applications formerly requiring live agent assistance across the entire enterprise. Forward with Edify's continued commitment to open standards, EVIP has also achieved VoiceXML 2.0 Certification through the VoiceXML Forum's Platform Certification Program enabling Edify customers to operate both VoiceXML compliant solutions and native Edify voice solutions on the same platform.

NMS' Open Access(TM) system building blocks (http://www.nmscommunications.com/OpenAccess) are at the heart of communications solutions that are deployed in operator networks and enterprise around the world. Scalability and flexibility are hallmarks of the Open Access products, which are built on industry standards and offer a complete, open development environment that is proven to reduce time to market and total cost of ownership.

About Edify Corporation

With fourteen years of industry leadership and innovation in voice and speech applications, Edify(R) has changed the way more than 2,000 global companies enhance customer service. Applications built with Edify are scalable, multilingual and flexible, allowing companies to easily integrate backend systems with multiple contact interfaces. Edify's open, standards-based platform successfully manages millions of customer interactions every day across a broad range of industries. The Edify Design Collaborative and consultancy experts assist customers with the design and deployment of speech solutions that provide increased customer satisfaction with reduced costs. You speak, we deliver(TM).

Additional information about Edify may be obtained by calling 408-982-2000 (USA), 81-3-5532-7827 (Japan) or [phone] (Europe, Middle East, Africa) or via the World Wide Web at http://www.edify.com/ .

About NMS Communications

NMS Communications is a leading provider of technologies and solutions for mobile applications and infrastructure. NMS develops products that enable new mobile voice, data and video applications and improve the performance and quality of wireless networks, helping our customers grow their revenues and profits. Visit http://www.nmscommunications.com/ for more information.

Statements in this document expressing the beliefs and expectations of NMS Communications (the Company) management regarding future performance are "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on management's expectations as of the date of this document and are subject to uncertainty and changes in circumstances. Actual results may differ materially from these expectations due to risks and uncertainties including, but not limited to, uncertainty in communications spending, the implementation of the Company's strategic repositioning and market acceptance of the Company's new solutions strategy, quarterly fluctuations in financial results, the Company's ability to exploit fully the value of its technology and its strategic partnerships and alliances, the availability of products from the Company's contract manufacturer and product component vendors and other risks. These and other risks are detailed from time to time in the Company's filings with the Securities and Exchange Commission, including the Company's annual report on Form 10-K for the year ended December 31, 2003. In addition, while management may elect to update forward-looking statements at some point in the future, management specifically disclaims any obligation to do so, even if its estimates change. Any reference to our website in this press release is not intended to incorporate the contents thereof into this press release or any other public announcement.

NOTE: Edify is a registered trademark and Edify Voice Interaction Platform (EVIP) 9.0 is a trademark of Edify Corporation. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.

Inquiries Edify Corporation Cynthia Dimidik, Edify Corporation: 408-486-1791; [e-mail] A&R Partners Marisa Lee, A&R Partners: 650-762-2883; [e-mail] NMS Communications: Pam Kukla Christian Potts NMS Communications FitzGerald Communications 1-508-271-1611 1-617-585-2231 [e-mail] [e-mail]

Edify Corporation