HOFFMAN ESTATES, Ill., Feb. 11 /PRNewswire/ -- Building on the successful installations of its w.e.b.Suite dealer management system (DMS) over the past three years, the Dealer Services Group of Automated Data Processing Inc. announced today the availability of its most robust and powerful w.e.b.Suite(TM) DMS yet: w.e.b.Suite2006. W.e.b.Suite2006 helps dealership management improve profitability as it identifies business performance issues and opportunities, and creates improved employee accountability by identifying high/low-performing employees.
"Today ADP's w.e.b.Suite DMS is operating in more than 2,000 dealerships, either on-site or through our ASP Managed Services, and is used by more than 100,000 dealership staff to help them sell more cars, parts and service profitably," said Steve Anenen, president of ADP Dealer Services. "w.e.b.Suite2006 is the next edition of ADP's evolutionary approach to the Web-based DMS, which enables dealers to adopt next generation technology that builds on a performance-proven, operational platform."
Easy Access to the Latest Data and Time-Saving Self-Monitoring
ADP's w.e.b.Suite2006 offers easy point-and-click functionality for quick data access across departments, and includes a proactive self-monitoring function that detects and resolves system issues to avoid business disruption. ADP was recently recognized, in large part for its self-monitoring technology, by CIO Magazine as best provider of IT Systems in the High Tech Category.
Key business metrics are available on w.e.b.Suite2006 in real-time, on desktops customized for employees and managers in key departments: executive, accounting, payroll, parts, service, sales, F&I and system administrator. As a result, users can minimize dependence on paper ledgers, stop hunting for reports, and stop tracking statistics on white boards. The desktops highlight the up-to-the-minute business data each employee chooses to monitor, such as cash status on the Executive Desktop, with point-and-click drill down to access details. Each user also has access to a "full view" of the customer, so he or she can view open transactions, contact-preference information, and sales and service history to more quickly address customer's needs.
W.e.b.Suite2006 offers seamless navigation across departments and integrates with ADP's w.e.b.CRM and Network Phone solutions. On-screen support and training tools increase system utilization, and a graphical-user interface improves user-productivity by reducing keystrokes, displaying more data and offering one-click actions, all while retaining the capabilities of a legacy system keyboard to help minimize retraining.
Simplified Service Solutions for w.e.b.Suite2006 Users
Embedded into the w.e.b.Suite2006 standard service application are Wireless- Enabled features with improved navigation and screen design. Dealers will see increased productivity and efficiency with tools such as VIN scan, for easy customer identification; Vehicle Damage Report, to identify vehicle damage and email results to the body shop for an estimate; and a diagnostic tree to help accurately capture customer concerns.
Additional w.e.b.Suite2006 offerings include new service appointment screens and features like "Calculate for Me," so service advisors can determine the best appointment time based on customer needs and shop load availability. And a Warranty Parts Tracking module helps manage the warranty parts' process and identify potential problems, which minimizes the dealership's risk of financial loss from failing to return parts to factories.
Optional Solutions for Business Managers, Service Departments
ADP offers an optional Decision Support module with w.e.b.Suite2006. With Decision Support, managers receive financial analysis and online reporting tools to target key data that helps their departments meet profit, customer service and efficiency goals. Optional for the service department is the "Quick Repair Order" module, designed for departments that need to process repair orders with a minimal number of screens and prompts. It is ideal for the quick lube lane, as well as for PDI centers, fleet centers and departments that need to complete repairs and move quickly to the next job.
About ADP Dealer Services
ADP Dealer Services provides integrated computing solutions to nearly 25,500 auto, truck, motorcycle, marine and recreational vehicle dealers throughout the United States, Canada, Asia, China, Europe and the Middle East. ADP Dealer Services is the third largest business unit of Automatic Data Processing, Inc. . ADP, with $8.5 billion in revenues and approximately 590,000 clients worldwide, is one of the largest providers of a broad range of premier, mission-critical, cost-effective transaction processing and information-based business solutions. More information on ADP Dealer Services is available on the Internet at http://www.dealersuite.com/.
