RICHARDSON, Texas, March 27 /PRNewswire-FirstCall/ -- IEX Corporation, a Tekelec company, today announced the renewal of its distribution agreement with Mexico reseller TecnoSis, and the availability of the Spanish language version of the IEX(R) TotalView(R) Workforce Management system. Now contact centers can purchase a native language version of the award-winning TotalView system directly from TecnoSis, who will also provide local support. The announcement was made at the IP & Contact Forum Mexico being held at Centro Banamex March 27 to 29.
"The Mexican contact center market is growing. More and more centers in the region are deploying advanced workforce management solutions as part of their strategic quest for performance optimization," said Jim Della Chiesa, vice president of sales for IEX. "The renewal of our productive relationship with TecnoSis coupled with the release of TotalView in the Spanish language makes feature-rich workforce management more accessible to the Mexican market."
IEX is a global provider of workforce management and optimization technology for contact centers. TecnoSis focuses on increasing the efficiency and effectiveness of contact centers through the distribution of segment- leading software products within the Mexican region.
"We've been working together since 1999 and we continue to enjoy a strong partnership with IEX," said Alvaro Camara, general manager of TecnoSis. "We are excited about selling and supporting the Spanish language version of the TotalView system into the Mexican market. It is sure to be a success."
About TotalView
The TotalView Workforce Management system enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single site and multisite environments. The system's advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning as well as short and long-term resource planning. TotalView offers these powerful features with a single-server architecture that enables easy system installation and maintenance.
About IEX
IEX Corporation is a leading provider of contact center workforce management and optimization technology. IEX has a strong market presence worldwide in over 45 countries, with more than 840,000 agents in over 2,900 sites. Founded in 1988, the company delivers award-winning products and services that help customers improve planning, enhance performance, streamline tasks and integrate data. IEX has been recognized as the 2005 Growth Strategy Leader by Frost & Sullivan and has been named the 2005 Workforce Management and Optimization Leader by CRM Magazine. The company has several strategic partnerships with global contact center solution providers that enhance the value of its flagship product, the TotalView Workforce Management system. IEX is based in Richardson, Texas. For more information, visit http://www.iex.com/ .
About TecnoSis
TecnoSis is a software distributor who partners with segment-leading vendors to help Mexican contact centers improve the efficiency of their operations. Founded in 1999, TecnoSis offers workforce management, quality monitoring, full-time recording, best-time-to-call and IP telephony software. The company provides installation, implementation and support for all the products it distributes. TecnoSis is based in Mexico City, Mexico. or more information in Spanish, visit http://www.tecnosis.com.mx/ .
