A next-generation Business Process Platform enabling companies of all
sizes to create, deploy and adapt innovative business processes
involving communications and information in a fraction of the
time and cost
M1 Global Solutions, today unveiled the Business Convergence Platform(TM) version 2.0 at Forrester Research's (Nasdaq: FORR) IT Forum 2006: GigaWorld. M1 was selected as one of only ten companies to participate in the Techno Innovation Demonstration during the event. A new Business Process Platform, the Business Convergence Platform(TM), harnesses the power of IP Convergence and Service-Oriented Architecture (SOA) in a single hosted technology platform to deliver communication-enabled business processes on demand. M1 presented a powerful, yet easy to use, process modeling tool called the Convergence Studio(TM). The Convergence Studio serves as a single-point of control for accessing and customizing the integrated interaction management, voice/ web self service, real-time collaboration, business process management, and data integration capability included in the Business Convergence Platform.
Before today, only big companies with large budgets and IT staffs could manage the integration of multiple vendors and technologies required to achieve the benefits of embedding communications into the business processes. With M1 companies of all sizes can now quickly and cost-effectively create, deploy and adapt communication-enabled business processes to create solutions that redefine the customer experience, streamline work distribution across the value chain, and enhance business agility. With the general availability of the Business Convergence Platform, M1 Global is delivering on the dream of IP Telephony, and ushering in a new era of innovation and collaboration for the Process-Driven Entrepreneur and Enterprise.
The Power of Communication-enabled Business Applications
Communication-enabled business applications fully leverage the power of IP telephony by integrating communications and information within a business process and embedding real-time collaboration at any point in the process to transform the customer experience and streamline work distribution (voice and data) across the value chain. Nick Lippis, leading IT network consultant and author of The Lippis Report, says "At the epicenter of business process is collaboration or the ability for employees, partners and suppliers to move work flow and satisfy customers. In business process it's not just humans who have to engage other humans in communication to move work product forward; it's the inability of humans to react to situations in microseconds. Communications-enabled business processes can. For example, a triggered event that automatically engages the right personnel or applications or an alert that automatically puts in motion a business process to address a situation is a communications-enabled business process (or CeBPs). Deeply embedding communication into the business process offers the following value: improves knowledge worker productivity, increases business process efficiency across the extended enterprise, and enables the business to respond in near real time to situations."
He continues by saying "(CeBPs) are made possible by the emergence of SIP (Session Internet Protocol), Web Services and SOA. What makes M1 unique is how the Convergence Studio enables companies of all sizes to quickly and easily design (CeBPs) that incorporate these innovative technology capabilities and deploy these new processes through their On Demand Platform to avoid large capital expenditures."
"Until today, no single solution, on-premise or on-demand, has demonstrated a robust capability to manage communications, information and processes across a business ecosystem without incurring huge costs and risk to integrate multiple technologies from multiple vendors; not Avaya, not Genesys, not Salesforce.com, no one," says Craig Mento, President of M1 Global. "To make matters worse, companies following the traditional 'spend, integrate, pray, repeat' method were unable to quickly change their business processes to meet new operational demands or take advantage of market opportunities. With the release the Business Convergence Platform version 2.0, M1 is launching a new wave of business flexibility and innovation which only 'M1 Powered' communication-enabled business processes can provide. We are Convergence and SOA; they are SOI - 'Same Old Internet.' "
Convergence Studio
M1's radical innovation comes in the form of a simple Eclipse-based process modeling tool that allows customers to build entirely new communication-enabled business applications, through its unique ability to model voice and web interactions and data flows, then auto-generate the code required to implement communication-enabled business processes on the Business Convergence Platform with transaction-based pricing. Convergence Studio combines the capability of what once took several tools and several differently skilled IT resources to accomplish. Rather than require software programming skills, our tool allows, business people, business analysts and IT professionals to collaboratively create these new, powerful, component-based applications in a fraction of the time and cost. The power, flexibility and extensibility Convergence Studio provides comes from delivering unique capabilities not found in any model-driven application development tool, including:
-- Extending BPMN to support skills-based and economic-based routing of work and communications
-- Providing data management using Business Data Documents and Web Services
-- Modeling the web-based screens that support a business process via web interface flow modeling palette
For example, a business analyst with an insurance company can now, through a single tool, rapidly design, implement and modify a claims process comprised of three components - its contact center agents, self-service voice application and back-office workflow in response to new regulatory requirements - resulting in a radical enhancement in business agility and operation savings.
Convergence Studio is the modeling component of the Business Convergence Suite(TM), a unique Business Process Management Suite that powers the Business Convergence Platform, which was recently recognized for its innovation by Forrester in the Human-centric Business Process Management category.
The Convergence Studio is available for free download at www.m1global.org.
The Business Convergence Platform
Custom communication-enabled business applications are hosted within the M1 On Demand Platform. The Platform offers complete multi-channel, multi-media business process capability on a per-transaction cost basis by integrating the Business Convergence Engine with a professionally managed, highly scalable, highly secure IP-centric communications infrastructure. The Platform provides all the interaction management, integration and business process management, and workflow capability required to orchestrate even complex business processes and interactions across the extended enterprise.
"M1 Global has already helped us reach key targets for improving our customer service," says Rob Hornbuckle, CIO of CustomerLinx, a customer care outsourcing provider. "We have found Convergence Studio to be a powerful tool, helping us (the IT group) improve our business processes to meet the needs of our business to redefine the customer experience and rapidly modify them to meet changing market dynamics, resulting in our ability to compete on value instead of price. No longer do we waste hours on coding. We are able to collaborate with our business professionals and deliver IT capability as needed, when needed, and transcend communication and information technology silos."
About M1 Global Solutions
M1 Global's Business Convergence Platform(TM), a new Business Process Platform, harnesses the power of IP Convergence and Service-Oriented Architecture (SOA) in a single hosted technology platform to deliver communication-enabled business processes on demand. M1 presented a powerful, yet easy to use, process modeling tool, called the Convergence Studio(TM). The Convergence Studio serves as a single-point of control for accessing and customizing the integrated interaction management, voice/ web self service, real-time collaboration, business process management, and data integration capability included in the Business Convergence Platform. Results include the ability to create solutions that redefine the customer experience, streamline work distribution, and enhance business agility. Visit us at www.m1global.com.
M1 Global Solutions, today unveiled the Business Convergence Platform(TM) version 2.0 at Forrester Research's (Nasdaq: FORR) IT Forum 2006: GigaWorld. M1 was selected as one of only ten companies to participate in the Techno Innovation Demonstration during the event. A new Business Process Platform, the Business Convergence Platform(TM), harnesses the power of IP Convergence and Service-Oriented Architecture (SOA) in a single hosted technology platform to deliver communication-enabled business processes on demand. M1 presented a powerful, yet easy to use, process modeling tool called the Convergence Studio(TM). The Convergence Studio serves as a single-point of control for accessing and customizing the integrated interaction management, voice/ web self service, real-time collaboration, business process management, and data integration capability included in the Business Convergence Platform.
Before today, only big companies with large budgets and IT staffs could manage the integration of multiple vendors and technologies required to achieve the benefits of embedding communications into the business processes. With M1 companies of all sizes can now quickly and cost-effectively create, deploy and adapt communication-enabled business processes to create solutions that redefine the customer experience, streamline work distribution across the value chain, and enhance business agility. With the general availability of the Business Convergence Platform, M1 Global is delivering on the dream of IP Telephony, and ushering in a new era of innovation and collaboration for the Process-Driven Entrepreneur and Enterprise.
The Power of Communication-enabled Business Applications
Communication-enabled business applications fully leverage the power of IP telephony by integrating communications and information within a business process and embedding real-time collaboration at any point in the process to transform the customer experience and streamline work distribution (voice and data) across the value chain. Nick Lippis, leading IT network consultant and author of The Lippis Report, says "At the epicenter of business process is collaboration or the ability for employees, partners and suppliers to move work flow and satisfy customers. In business process it's not just humans who have to engage other humans in communication to move work product forward; it's the inability of humans to react to situations in microseconds. Communications-enabled business processes can. For example, a triggered event that automatically engages the right personnel or applications or an alert that automatically puts in motion a business process to address a situation is a communications-enabled business process (or CeBPs). Deeply embedding communication into the business process offers the following value: improves knowledge worker productivity, increases business process efficiency across the extended enterprise, and enables the business to respond in near real time to situations."
He continues by saying "(CeBPs) are made possible by the emergence of SIP (Session Internet Protocol), Web Services and SOA. What makes M1 unique is how the Convergence Studio enables companies of all sizes to quickly and easily design (CeBPs) that incorporate these innovative technology capabilities and deploy these new processes through their On Demand Platform to avoid large capital expenditures."
"Until today, no single solution, on-premise or on-demand, has demonstrated a robust capability to manage communications, information and processes across a business ecosystem without incurring huge costs and risk to integrate multiple technologies from multiple vendors; not Avaya, not Genesys, not Salesforce.com, no one," says Craig Mento, President of M1 Global. "To make matters worse, companies following the traditional 'spend, integrate, pray, repeat' method were unable to quickly change their business processes to meet new operational demands or take advantage of market opportunities. With the release the Business Convergence Platform version 2.0, M1 is launching a new wave of business flexibility and innovation which only 'M1 Powered' communication-enabled business processes can provide. We are Convergence and SOA; they are SOI - 'Same Old Internet.' "
Convergence Studio
M1's radical innovation comes in the form of a simple Eclipse-based process modeling tool that allows customers to build entirely new communication-enabled business applications, through its unique ability to model voice and web interactions and data flows, then auto-generate the code required to implement communication-enabled business processes on the Business Convergence Platform with transaction-based pricing. Convergence Studio combines the capability of what once took several tools and several differently skilled IT resources to accomplish. Rather than require software programming skills, our tool allows, business people, business analysts and IT professionals to collaboratively create these new, powerful, component-based applications in a fraction of the time and cost. The power, flexibility and extensibility Convergence Studio provides comes from delivering unique capabilities not found in any model-driven application development tool, including:
-- Extending BPMN to support skills-based and economic-based routing of work and communications
-- Providing data management using Business Data Documents and Web Services
-- Modeling the web-based screens that support a business process via web interface flow modeling palette
For example, a business analyst with an insurance company can now, through a single tool, rapidly design, implement and modify a claims process comprised of three components - its contact center agents, self-service voice application and back-office workflow in response to new regulatory requirements - resulting in a radical enhancement in business agility and operation savings.
Convergence Studio is the modeling component of the Business Convergence Suite(TM), a unique Business Process Management Suite that powers the Business Convergence Platform, which was recently recognized for its innovation by Forrester in the Human-centric Business Process Management category.
The Convergence Studio is available for free download at www.m1global.org.
The Business Convergence Platform
Custom communication-enabled business applications are hosted within the M1 On Demand Platform. The Platform offers complete multi-channel, multi-media business process capability on a per-transaction cost basis by integrating the Business Convergence Engine with a professionally managed, highly scalable, highly secure IP-centric communications infrastructure. The Platform provides all the interaction management, integration and business process management, and workflow capability required to orchestrate even complex business processes and interactions across the extended enterprise.
"M1 Global has already helped us reach key targets for improving our customer service," says Rob Hornbuckle, CIO of CustomerLinx, a customer care outsourcing provider. "We have found Convergence Studio to be a powerful tool, helping us (the IT group) improve our business processes to meet the needs of our business to redefine the customer experience and rapidly modify them to meet changing market dynamics, resulting in our ability to compete on value instead of price. No longer do we waste hours on coding. We are able to collaborate with our business professionals and deliver IT capability as needed, when needed, and transcend communication and information technology silos."
About M1 Global Solutions
M1 Global's Business Convergence Platform(TM), a new Business Process Platform, harnesses the power of IP Convergence and Service-Oriented Architecture (SOA) in a single hosted technology platform to deliver communication-enabled business processes on demand. M1 presented a powerful, yet easy to use, process modeling tool, called the Convergence Studio(TM). The Convergence Studio serves as a single-point of control for accessing and customizing the integrated interaction management, voice/ web self service, real-time collaboration, business process management, and data integration capability included in the Business Convergence Platform. Results include the ability to create solutions that redefine the customer experience, streamline work distribution, and enhance business agility. Visit us at www.m1global.com.