CHICAGO, Aug. 28 /PRNewswire-FirstCall/ -- United Airlines has revised its ticketing policies for its customers with travel plans to and from Montego Bay, Jamaica; Grand Cayman, Cayman Islands; and Fort Lauderdale, Fort Myers, Key West, Miami and West Palm Beach, Fla., affected by Hurricane Ernesto. These revised policies apply to all customers ticketed on or before Aug. 28, 2006, for travel between Aug. 28 and Sept. 1, 2006, to/from these cities on any United(R), United Express(R), Ted(SM) or United code-share flight.
For customers currently en route who would like to make one change to their return trip, rules and restrictions regarding standard change fees, advance purchases, day or time applications, blackouts and minimum or maximum stay requirements have been waived. Origin and destination cities must remain the same.
For customers who have not begun travel, one change to their travel plans may be made without change fees or advance purchase requirements for the same itinerary. For a new itinerary, one change may be made without change fees. Rescheduled travel may be subject to higher fares if it does not meet original rule and booking code restrictions or is a new itinerary.
Only customers with already canceled flights are eligible for a full refund.
All changes must be made by midnight of the customer's original travel date. Customers may make these changes by calling United reservations at 1-800-UNITED-1 or a travel agency.
Customers are advised to visit http://united.com/ or to call 1-800-UNITED-1 for flight status information. Customers may also take advantage of United's Easy Update service, which automatically provides flight status notifications via e-mail, mobile phone or pager. If a flight has been canceled, customers should call United at 1-800-UNITED-1 (1-800-864-8331), a travel agency, or use an EasyCheck-in kiosk to rebook their flight. United will continue to monitor the situation and adjust ticketing policies as necessary.
About United
United Airlines operates more than 3,700(*) flights a day on United, United Express and Ted to more than 210 U.S. domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C. With key global air rights in the Asia-Pacific region, Europe and Latin America, United is one of the largest international carriers based in the United States. United is also a founding member of Star Alliance, which provides connections for our customers to 842 destinations in 152 countries worldwide. United's 56,000 employees reside in every U.S. state and in many countries around the world. News releases and other information about United can be found at the company's Web site at http://united.com/ .
(*) Based on the flight schedule between May 1, 2006 and Dec. 31, 2006.
Worldwide Press Office:
Days: 847.700.5538
Evenings/Weekends: 847.700.4088
