CHICAGO, Dec. 1 /PRNewswire-FirstCall/ -- To support and serve customers better, United Airlines is offering advice for customers who are traveling this weekend.
Check flight status before going to the airport
Winter storms in the Midwest have caused flights to be delayed or canceled. Customers can minimize possible inconvenience by checking the status of their flights at http://www.united.com/ or calling 1-800-UNITED-1 (1-800- 864-8331) for automated, up-to-the-minute flight arrival and departure information before leaving for the airport. To receive United's automatic updates via mobile phone, e-mail or pager, register for United EasyUpdate complimentary service at http://www.united.com/ .
If customers would like to change travel plans, United is offering a waiver
For customers currently en route who would like to make one change to their return trip, rules and restrictions regarding standard change fees, advance purchases, day or time applications, blackouts and minimum or maximum stay requirements have been waived.
Customers who have not begun travel may make one change to their travel plans without change fees or advance purchase requirements for the same itinerary. For a new itinerary, they can make one change without change fees. Rescheduled travel may be subject to higher fares if it does not meet original rule and booking-code restrictions or is a new itinerary.
This ticket wavier is available for customers traveling to and from the following states: Illinois, Indiana, Kansas, Michigan, Missouri, New York, Oklahoma and Pennsylvania. These revised policies apply to all tickets purchased Nov. 29 or earlier, for travel between Dec. 1 and Dec. 3, to/from these states on any United(R), United Express(R), Ted(SM) or United code-share flight. The revised policies also apply to customers traveling to and from Texas with tickets purchased Nov. 29 or earlier, for travel through Dec. 1. Origin and destination cities must remain the same.
Customers with already canceled flights are eligible to apply for a full refund.
All changes must be made by midnight of the customer's original travel date, and rescheduled travel must take place no later than Dec. 12, 2006. Customers may make these changes by calling United reservations at 1-800- UNITED-1 or a travel agency.
United will continue to monitor the situation and adjust ticketing policies as necessary.
About United
United Airlines operates more than 3,700* flights a day on United, United Express and Ted to more than 210 U.S. domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C. With key global air rights in the Asia- Pacific region, Europe and Latin America, United is one of the largest international carriers based in the United States. United also is a founding member of Star Alliance, which provides connections for our customers to 841 destinations in 157 countries worldwide. United's more than 55,000 employees reside in every U.S. state and in many countries around the world. News releases and other information about United can be found at the company's Web site at http://www.united.com/ .
*Based on the flight schedule between May 1, 2006 and Dec. 31, 2006.
Worldwide Press Office:
Days: 847.700.5538
Evenings/Weekends: 847.700.4088
