Accretive Commerce, the leading business process outsourcer of direct-to-customer commerce services, announced today they have extended and expanded their long-term relationship with a Fortune 100 consumer products company through 2011. The five year extension builds upon an existing five year relationship with the company. Under terms of the agreement, Accretive Commerce will continue to provide order management, customer care, technology, accounts receivable management, and professional services for the business-to-business portion of the company's professional health care business. In addition, Accretive will also provide multi-lingual and continuity program support as part of the agreement.
The two companies have built an extremely successful outsourced services relationship supporting the business-to-business market of the professional health care business. The long-term extension is a tangible example of the positive relationship, brand stewardship, and mutual success the companies have enjoyed since 2001.
"This five year extension is more great news for our business and a clear example of what our passion for operational excellence and customer service will deliver, said Hank Reeves, Accretive Commerce CEO. "To be recognized via this long-term extension for delivering the brand experience our client demands is a testament to the entire Accretive Commerce team, our customer focus, and our partnership model. All of us at Accretive Commerce look forward to further building upon such a great long-term relationship.
About Accretive Commerce
Accretive Commerce is a market-leading direct commerce channel provider, accelerating companies' growth through a fully integrated range of outsourced eCommerce, Customer Care, and Fulfillment & Logistics solutions and services. Accretive Commerce has a proven track record serving some of the world's best known brands such as American Eagle Outfitters, Godiva, Restoration Hardware and many others. The company combines market-leading capability, scalability, and flexibility with lean six sigma process excellence to deliver its clients a better brand experience, greater revenues, and lower costs. Accretive Commerce has an unparalleled commitment to customer service and a focus on brand protection that translates into guaranteed results and value creation. For more information, visit www.accretivecommerce.com
