NORTH CANTON, Ohio, Jan. 24 /PRNewswire-FirstCall/ -- Ever since its 2003 debut when it was named the hottest selling automated teller machine (ATM) in the industry by ATM & Debit News, Diebold's Opteva revolutionized the financial self-service industry. Now in its fifth year, Opteva continues to stake its claim as the industry's leading, next-generation ATM.
With its impressive five-year track record -- no small feat for a high- tech product -- Diebold's Opteva continues to redefine the self-service industry. With more than 100,000 Opteva ATMs across the globe, financial institutions are capitalizing on self-service strategies by leveraging features only this ATM provides.
"Opteva was designed with a visionary approach based on solid research," said Diebold's Charles E. Ducey, vice president, global development and services. "Five years since its introduction, this groundbreaking ATM is still revolutionizing the self-service industry."
Upon its inception, Opteva was designed and engineered to meet the needs of financial institutions and consumers globally. As part of an unprecedented industry study conducted in 2001, Diebold interviewed financial institutions and consumers in 18 countries and worked closely with the results of these research findings on every aspect of the product, from user interface and security to serviceability.
As a result, Opteva was engineered to completely change the existing ATM service model. Diebold's OpteView(TM) software solution, an advanced troubleshooting and diagnostic application, takes ATM uptime to a new level. A breakthrough software application, OpteView has laid the foundation for a predictive maintenance environment that can forecast the future trend of an ATM's condition. This type of maintenance solution enables immediate and cost- effective ATM servicing at pre-scheduled times that prevents equipment failure and negates the need for a technician to be on site.
"With OpteView, financial institutions use remote ATM service that provides real-time support and diagnoses and solves potential issues," Ducey said. "This provides immediate servicing that minimizes downtimes and often eliminates the need for a service technician to visit the site."
Financial institutions can touch consumers through Opteva's Agilis(R) software suite of solutions. The flexibility of Agilis enables quick integration of Web content into the ATM. With Agilis, marketing campaigns and direct communications can flow through to the customer via multiple channels offering consistency of messaging and wallet-share penetration. "Agilis enables a new level of connecting with customers consistently through all channels, the branch, online banking and the ATM," Ducey explained. "This is the kind of critical functionality that the industry will increasingly demand as it seeks to streamline efficiencies and create cost savings through integrating channels."
In terms of security, Diebold designed Opteva with more than 14 enhanced security features that protect every aspect of the ATM, from hardware to software. In addition, Opteva's exclusive card reader design helps deter card skimming, today's most prevalent ATM fraud. Diebold released a new Advanced Skimming Detection technology that proves Diebold's continued commitment to thwart fraud and other risks. Such security measures continue to address consumers' concerns for optimal security at the ATM, as revealed in the original study findings that set the foundation for Opteva's ATM security solutions.
"Nearly 150 years of Diebold's security expertise is inherent in Opteva, which incorporates the industry's most innovative and effective anti-skimming technology," Ducey noted. "Diebold continues to stay ahead of the curve by providing security solutions for the self-service industries of today and tomorrow."
Opteva allows innovation delivery and investment protection to the financial self-service market through its modularity. With its exclusive offering of a USB communications platform, Opteva can be upgraded easily at any time, enabling financial institutions to offer their customers more robust services, such as deposit automation and bill payment, without incurring heavy costs.
Educational Employees Credit Union (EECU) turned to Diebold to upgrade its self-service offering to include deposit automation features for its members. The Fresno, Calif.-based credit union now streamlines its operations with Diebold's deposit automation solution. Using Opteva terminals with bulk note acceptor (BNA), intelligent depository module (IDM) and Imageway(R) software, EECU built an electronic imaging business process, reduced its operating costs and increased convenience to its customers through its self-service channel.
"We saw deposit automation as a way for us to improve our business through technology and innovation," said Denda Matthews, executive vice president and chief operating officer, EECU. "Diebold enabled us to offer enhanced functionality to our members while reducing our overall operating expenses."
Diebold has not only revolutionized the self-service industry through its deposit automation, but with a full assembly of exclusives, including:
-- Advanced Function Dispenser features largest cash capacity in the industry with a five cassette configuration. -- 15.1" Color LCD Consumer Display with both indoor and outdoor touch screen available with both touch and function keys. -- Bulk Note Acceptor with the largest capacity in the market. -- Two-Color Graphical Document Printer with largest capacity receipt printer roll in the industry. -- Rear LCD display for service technicians offers adjustable monitor, full keyboard, graphics and full motion video, allowing for quicker servicing. -- Tri-color Programmable Lead-through Indicators display multicolored notification sensors with blinking capability.
"We're proud that Diebold continues to offer innovation in the market and deliver self-service solutions that continue to meet and exceed the needs of our customers," Ducey said. "Opteva continues to withstand the test of time."
About Diebold
Diebold, Incorporated is a global leader in providing integrated self- service delivery and security systems and services. Diebold employs more than 17,000 associates with representation in nearly 90 countries worldwide and is headquartered in Canton, Ohio, USA. Diebold reported revenue of $2.9 billion in 2006 and is publicly traded on the New York Stock Exchange under the symbol 'DBD.' For more information, visit the company's Web site at http://www.diebold.com/.
