Nuance Communications, Inc. (NASDAQ: NUAN), a leading supplier of speech and imaging solutions, today announced its Nuance Notification Hub™, a proactive notification software platform available to customers worldwide. The Nuance Notification Hub enables organizations to communicate relevant, timely and actionable notifications to customers based on their personal profiles, account usage and contact preferences.
Nuance Notification Hub is a complete outbound solution that enables automated, personalized, actionable notifications over SMS, email and voice that can:
- Increase customer satisfaction and loyalty by delivering account specific and meaningful information (e.g. welcome calls, fraud alerts)
- Reduce inbound call volumes by proactively contacting customers on matters they might otherwise place incoming calls about (e.g. order confirmations, transaction status)
- Generate additional revenue by sharing promotional offers and payment reminders
When necessary, these automated proactive notifications may be easily and intelligently transferred to agents. For example, an automated fraud alert call may be placed to a customer to confirm a recent purchase. If the customer confirms the purchase, the entire call is automated. If the caller denies the purchase, the customer may be transferred to an identity theft specialist.
Nuance Notification Hub then supports agent-assisted preview, power or predictive dialing. The entire solution may be deployed in either an on-premise or on-demand environment. Additional benefits of Nuance Notification Hub include
- Flexible development environment that eases the process of campaign creation
- Sophisticated reporting features that provide real-time updates on campaign performance
- Easy-to-use opt-in capabilities that allow consumers to set preferences on how and when they should be contacted (SMS, email or voice, quiet times, alternative contacts) facilitating support of carrier and industry regulations and best practices.
"With the addition of an industry-leading outbound solution to our portfolio, Nuance can help customers with all their automated interaction needs for the voice channel," said Lynda Kate Smith, vice president and general manager of the Care Business Unit at Nuance. "Nuance Notification Hub reduces inbound calls by proactively contacting customers on matters of interest to them before they place an inbound call."
About Nuance Communications, Inc.
Nuance is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance's proven applications and professional services. For more information, please visit: www.nuance.com.
Nuance and the Nuance logo are registered trademarks of Nuance Communications, Inc. or its subsidiaries in the United States of America and other countries. All other companies or product names are the property of the respective owners.
The statements in this press release, relating to future plans or future events or services, are forward-looking statements which are subject to specific risks and uncertainties. These could involve particular market trends, competition factors and other risks described in the documents submitted to the US Securities and Exchange Commission. The actual results, events and services may vary significantly from the forecasts. The reader is warned not to rely on these forward-looking statements without reservation, since these are simply reflections of the current situation.
