HOUSTON, Sept. 13 /PRNewswire-FirstCall/ -- Continental Airlines is currently assessing the impact of Hurricane Ike at its facilities, including its Houston hub at Bush Intercontinental Airport (IAH), its headquarters building in downtown Houston and other Houston facilities such as maintenance and reservations.
The airline is also working closely with the Houston Airport System, as well as city and county emergency management officials to assess the area's critical infrastructure.
Once this assessment is complete, Continental will update employees, customers and other stakeholders, regarding the status of its operations.
As previously announced, Continental suspended flights in and out of IAH through Saturday.
Change flights at continental.com for no fee
Customers scheduled to travel to, from or through the Houston hub are encouraged to postpone or reroute their trip without penalty to avoid possible inconvenience.
Customers booked on flights in the affected region are permitted a one-time date or time change to their itinerary without penalty for rescheduled travel. If a flight has been canceled, a refund in the original form of payment may be requested. Complete details are available at continental.com.
The fastest and most convenient way to change travel plans is via continental.com. Customers should enter their confirmation number and last name in "Manage Reservations." Customers may also call Continental Airlines reservations at 800-525-0280 or their travel agent.
continental.com provides an overview of Continental operations as well as up-to-date information regarding the status of specific flights. Automated flight status information is also available at 800-784-4444.
