CHICAGO, Sept. 13 /PRNewswire-FirstCall/ -- For the safety and comfort of our customers during the Chicago storms and as a result of the flooding conditions in and around O'Hare airport, United is proactively canceling some flights and is automatically rebooking customers on new flights. For customers traveling to or from Chicago O'Hare, United is offering the following advice:
Adjust travel plans and take advantage of United's travel waiver
United encourages customers to take advantage of its travel waiver and to consider changing their travel plans, as certain change fees have been waived for them. United advises customers to log on to united.com to make changes to their itineraries or to call United reservations at 1-800-UNITED-1 or a travel agency. All changes must be made by midnight of the customer's original travel date. Rescheduled travel may be subject to higher fares if it does not meet original rule and booking-code restrictions or is a new itinerary.
The revised ticketing policies apply to all tickets purchased Sept. 13, 2008 or earlier, for travel between Sept. 13-14, to, from, and through Chicago, O'Hare on any United(R), United Express(R) or United code-share flight. Origin and destination cities must remain the same, and rescheduled travel must be completed within 7 days of original travel date.
Customers with already canceled flights are eligible to apply for a full refund.
Check flight status before going to the airport
Flights may be delayed or canceled as a result of Chicago flooding. Customers can minimize possible inconvenience by checking the status of their flights at united.com or calling 1-800-UNITED-1 (1-800-864-8331) for automated, up-to-the-minute flight arrival and departure information before leaving for the airport. To receive United's automatic updates via mobile phone or e-mail, customers may register for United EasyUpdate complimentary service at united.com.
United will continue to monitor the situation and adjust ticketing policies on united.com.
About United
United Airlines operates more than 3,200* flights a day on United and United Express to more than 200 U.S. domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C. With key global air rights in the Asia-Pacific region, Europe and Latin America, United is one of the largest international carriers based in the United States. United also is a founding member of Star Alliance, which provides connections for our customers to 975 destinations in 162 countries worldwide. United's 55,000 employees reside in every U.S. state and in many countries around the world. News releases and other information about United can be found at the company's Web site at united.com.
*Based on the flight schedule between Jan. 1, 2008 and Dec. 31, 2008.
