ROSEVILLE, Calif., Dec. 9 /PRNewswire-FirstCall/ -- Leading independent communications holding company SureWest Communications announced the launch of My SureWest, the new and improved personalized customer home page at http://www.surewest.net/.
(Logo: http://www.newscom.com/cgi-bin/prnh/20050908/SFSUREWESTLOGO)
Making it unique among communication service providers, My SureWest provides a best-in-class online destination for SureWest customers by delivering all of the company's services and features in one convenient personalized customer home page. Unlike other providers, in addition to personalized news, sports and entertainment, customers can access SureWest online bill pay, customer support, customer rewards programs and enhanced e-mail services through My SureWest. Customers do not have to search both the SureWest.com and SureWest.net sites to locate valuable information.
Another differentiator is that My SureWest is accessible to all SureWest customers, including those without SureWest Internet service. SureWest customers can create a My SureWest account using other e-mail IDs such as Hotmail, Google or Yahoo.
Designed to enhance the overall SureWest customer experience, the new site offers a Google search engine, live personalized news, sports, entertainment, weather and stocks, and TV channel lineup viewing, as well as access to SureWest e-mail, customer support links, product announcements, interactive management of services such as Digital Phone and environmentally friendly online bill pay. Additionally, My SureWest features the SureWest Rewards program, where customers receive special gifts and other rewards just for being a SureWest customer.
"Everything a customer wants or needs related to their services with SureWest can be found at My SureWest," said Peter Drozdoff, SureWest's vice president of marketing. "We have created a sophisticated and dynamic online destination for SureWest customers where they can create customized news updates, communicate with friends and family, or access all of our customer services.
"We structured the site to allow us to easily add more features and in the coming months we plan to provide additional national and local online video content, Web site creation tools and media sharing of video, music and photos."
My SureWest is currently available to customers in the company's greater Sacramento market with plans to expand the site to its Kansas City region in 2009.
In addition to the My SureWest (http://www.surewest.net/) launch, http://www.surewest.com/ was re-launched to match the look and feel of My SureWest and was restructured with a focus on simplicity and ease of navigation for a user-friendly experience. To provide more options and convenience for customers when ordering SureWest products and services, the company also plans to enhance the online shopping experience on its home page with features such as online customer care chat, service installation appointments and exclusive online promotions.
About SureWest
SureWest Communications (http://www.surewest.com/) is one of the nation's leading integrated communications providers and is the bandwidth leader in the markets it serves. Headquartered in Northern California for more than 90 years, the company expanded into the Kansas City region in February 2008 with the acquisition of Everest Broadband, Inc. and offers bundled residential and commercial services that include IP-based digital and high-definition television, high-speed Internet, Voice over IP, and local and long distance telephone. Its fiber-to-the-premise IP-based network in the Sacramento region features the fastest symmetrical Internet speeds in the nation at up to 50 Mbps. In its Kansas City market (http://www.surewestkc.com/), 75 percent of the company's customers subscribe to at least three services.
Contacts: Ron Rogers
Corporate Communications
916-746-3123
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