Today, LeanLogistics, a division of CHEP and the leading provider of Web-native Transportation Management Systems (TMS), was recognized for exceptional customer service by Consumer Goods Technology (CGT). In the ninth annual Readers’ Choice survey of consumer-goods business and IT executives, LeanLogistics was ranked as the top Customer Service Experience in Supply Chain Execution.
“This is an incredible honor for our team,” says Dan Dershem, CEO and president, LeanLogistics, “and a testament to our customer service through the life of the client relationships.”
The customer-service focus is a natural byproduct of the LeanLogistics Software as a Service (SaaS) business model. Unlike traditional technologies that are purchased for a one-time fee, LeanLogistics clients pay a monthly subscription to access a suite of Web-based services. Accordingly, there isn’t the transition from a “sales” to “support” relationship, as LeanLogistics must provide consistent value to the client throughout the relationship.
That relationship begins with the new-client sales process, where the Sales and Marketing teams develop an in-depth understanding of the client’s business and objectives. The Development and IT teams then tailor solutions to meet the client’s needs. Finally, the Account teams provide ongoing support, such as benchmarking and best practices, to ensure that clients realize the full value of their transportation management system.
Because of the ongoing, service-based nature of their business, all LeanLogistics employees are responsible for delivering exceptional service. That dedication is reflected LeanLogistics own customer-satisfaction survey, where 90 percent of clients indicated they are planning to renew or expand their service, and 92 percent indicated they would be willing to provide referrals for LeanLogistics.
One such client is Unilever, which has utilized LeanLogistics’ On-Demand TMS® since 2004 for outbound transportation of finished goods. Through an expanded agreement, Unilever now also utilizes On-Demand TMS® and a dedicated Load Control Center account team to coordinate all inbound shipments.
“We are consistently impressed with the value and service provided by LeanLogistics,” says Mary Lane, Unilever - Director Transportation. “Their understanding of our business and logistics-management expertise make LeanLogistics a valuable addition to our supply-chain management.”
To support Unilever’s supply-side transportation management, the LeanLogistics Load Control Center team will be responsible for coordinating approximately 70,000 shipments per year from suppliers to Unilever facilities. Using On-Demand TMS®, the team will optimize Unilever’s overall shipment plan - consolidating inbound shipments to minimize freight costs, managing the tender to carriers, scheduling inventory pick-ups and deliveries, and facilitating visibility to all parties.
“We truly enjoy providing technology and services that address the logistics-management needs of clients like Unilever,” says Dershem. “And we are honored that the influential readers of Consumer Goods Technology have recognized for the value and service we provide.”
About LeanLogistics
LeanLogistics provides clients with Transportation Solutions and Expertise to manage their Supply Chain, connect to all their trading partners, and continuously maximize their return-on-investment. LeanLogistics Managed Transportation Services (LLMTS) is an innovative and customized combination of software with best practices and business process outsourcing that ensures clients realize maximum value. On-Demand TMS® is an On Demand Transportation Network that provides complete daily planning, execution, settlement, and procurement functions that improve business processes, increase operating efficiency, and reduce transportation cost. It also provides unique functions that can only be delivered through a network: supplier inbound management, appointment scheduling, benchmarking and network-wide reporting, a private transportation marketplace to obtain capacity and lower costs, and total Supply Chain visibility. Implementation speed is unprecedented and clients realize extremely rapid value, with typical payback in less than one year -- Return on Cash™. Clients include Barilla America, Meijer, Ace Hardware, Otis Spunkmeyer, Pinnacle Foods, Rich Products, and Unilever. LeanLogistics, a division of CHEP, was founded by veterans of transportation and Third-Party Logistics (3PL) and is headquartered in Holland, MI. For additional information, visit http://www.LeanLogistics.com or call 616.738.6400.
About CHEP
CHEP is the global leader in pallet and container pooling services serving many of the world's largest companies. The company has more than 7,000 employees and operates in 45 countries. Combining superior technology and an asset base of more than 300 million pallets and containers, CHEP offers its customers exceptional value, a platform that enables reduction in customer product damage, and an environmentally sustainable logistical solution. Supply chains served include consumer goods, produce, beverage, and the automotive industry. With global partners that include Procter & Gamble, SYSCO, Kellogg's, Kraft, Nestle, Ford and GM, CHEP is known for Handling the World's Most Important Products. Everyday. For more information about CHEP, please visit: http://www.chep.com.
Contacts:
LeanLogistics
Ginger Stegmier
Ginger.Stegmier@leanlogistics.com
(616)
738-6400 x423