Please replace the release with the following corrected version due to multiple revisions.
The corrected release reads:
SITEL TO PROVIDE CONTACT CENTER SERVICES FOR NEW CLIENT
Global Business Process Outsourcer Provides Inbound Customer Service
Sitel today announced that it was selected by a new client to provide comprehensive business process outsourcing (BPO) services. As the global partner of choice, Sitel will provide inbound customer care and other customer service activities.
“Our work demonstrates Sitel’s commitment to developing true outsourcing relationships that move business forward,” said Chad Carlson, Executive Vice President, Global Operations at Sitel. “Through innovative and cost-effective programs and business strategies, Sitel will become an integral part of the client’s success and we are proud to work with this company that shares our commitment to customer service excellence.”
Sitel has already employed approximately 400+ associates to service the client with continued expansion planned through 2009. Sitel’s Philippines locations were selected because of their proven performance and to help the client reduce overall costs and improve operational efficiencies.
The total contract value is approximately $40 million over a multi-year contract.
About Sitel
Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients’ customer care and transaction processing needs through 60,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific. The company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.
Contacts:
Sitel
Andrew Kokes, +1 877-95-Sitel
Andrew.Kokes@sitel.com
or
Schwartz
Communications
Dana Conti or Kate Finigan, +1 781-684-0770
sitel@schwartz-pr.com