Global 360 Announces 2009 BPM Innovation Awards for Excellence in Improving People, Process and Business Productivity
Global 360, a leader in Process and Document Management solutions, today announced the winners of its 2009 BPM Innovation Awards. Top honors went to Intuit Payment Division, Nike, Inc. Customer Financial Services and Nissan Motor Acceptance Corporation. Winners in other categories included AIU Holdings Small Business, Irish Life Corporate Business and Zarion.
The Global 360 BPM Innovation Awards were established to recognize organizations that have achieved innovative and dramatic success using Global 360 solutions. This year’s winners were selected from more than 10 nominees by a judging panel of industry experts and thought leaders.
“Intuit, Irish Life, Nike, Nissan and our other award winners demonstrate the power of innovative process management solutions to deliver increased productivity and better business performance while reducing costs,” said Deborah Rosen, Senior Vice President and Chief Marketing Officer, Global 360. “Our goal in recognizing our customers’ and partners’ successes is to inform and inspire others to achieve comparable results.”
In addition to Rosen, judges included Bruce Richardson, Chief Research Officer, AMR Research; Clay Richardson, Senior Analyst, Business Process Management, Forrester Research; and Dennis Byron, Senior IT Analyst, IT Investment Research, Community Manager for Improving Business Processes, ebizQ.
“The quality of the Global 360 BPM Innovation Awards submissions was very impressive and certainly demonstrated how Global 360’s Process and Document Management solutions are helping many of their customers truly change how work gets done,” said Byron. “I was very pleased to participate as an objective third-party judge, gaining additional insight into how organizations are leveraging BPM technologies to drive greater business results for their organization.”
The BPM Innovation Award for People Productivity was awarded to Intuit Payment Division for dramatically improving the level of customer service it provides to merchants using their credit card processing services. By improving visibility into workflows and eliminating paper-based hand-offs between departments, the system now handles a 10x increase in volume while both improving first-call resolutions and reducing case resolution times by 5%.
The BPM Innovation Award for Process Productivity was awarded to Nissan Motor Acceptance Corporation for its broad application of process improvement techniques across its enterprise. Nissan was able to dramatically reduce the number of loan processors while increasing loan volume, practically doubling productivity. Additionally, they now have visibility in to the work that is being done as well as the productivity of their people and their business.
The BPM Innovation Award for Business Productivity was awarded to Nike, Inc. Customer Financial Services for a claims resolution system that has increased recovery rates to 90+%, while reducing resolution times from months to hours. The system paid for itself within six months of deployment and produced a 20x return on investment in its first year.
The Innovation Award for BPM Excellence for the Europe, Middle East and Africa (EMEA) region was awarded to Irish Life Corporate Business and Global 360 partner Zarion for a Group Pension and Life Insurance process that eliminated all paper and produced a 35% gain in overall productivity.
The Innovation Award for BPM Excellence for North America was awarded to AIU Holdings Small Business for an underwriting process that experienced more than a 60% reduction in cost-per-application and a 33% reduction in submission-to-quote time.
Finalists for these awards included Industriens Pension; Steria; Information Systems Advisory Body of Los Angeles; BMA Italia and American Education Services.
About Global 360
Global 360 helps organizations to better manage processes today and make improvements for tomorrow. Our process and document management solutions improve business performance by maximizing the productivity of all participants in a process. Building on our strength in financial services, government, insurance, manufacturing, telecommunication and the retail sector, Global 360 has helped more than 2,000 customers in 70 countries reduce paper, automate processes, and empower individuals to truly change how work gets done. Global 360, Inc. is headquartered in Texas with operations in North America, Europe, and the Pacific Rim. For more information about Global 360's process and document management solutions, please call 1-214-520-1660 or visit the company web site at www.global360.com.
Contacts:
Global 360, Inc.
Stephen Phillips, 214-445-4164
stephen.phillips@global360.com
or
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Jay Roberts, 212-924-2582
jay@mediafirstpr.com
