Customer Experience Expert to Join ClickFox for Best Practices Webinar on March 18th
ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, today announced that it will host an industry webinar featuring Forrester Research, Inc. Principal Analyst, Bruce Temkin. The complimentary webinar, "Understand your Customers as Individuals, Not Individual Transactions", will draw on research findings from ClickFox's massive repository of customer behavior data for over 240 million consumers in the U.S. to present proven best practices for improving today's customer experience.
When: Thursday, March 18, 2010 at 1:00 pm Eastern
Presenters: Anna Convery, Chief Marketing Officer, ClickFox; Featured Guest Bruce Temkin, VP and Principal Analyst, Forrester Research, Inc. and Author of Customer Experience Matters Blog
Who Should Attend: Mid- to senior-level customer experience, customer care, contact center, and customer loyalty executives, CIOs, C-level executives
What: Attendees will learn how best-in-class companies are applying a cross-channel approach to customer experience to:
- visualize customer experience across all retail, web, voice self service, and live agent interactions
- apply the appropriate mix of highly efficient, lower cost customer service options
- build a behavioral model for deep analysis into customer paths, trends, and preferences
- understand the direct impact of experiences on CSAT, churn and future buying behavior
- predict and proactively respond to potential churn with highly effective retention strategies
Why: Most organizations are aware of how their customers interact in stores, on web sites or with call centers, but looking at these interactions independently of each other creates huge 'blind spots' resulting in increased operations costs and customer churn. Connecting the dots between service channels delivers a complete picture of customer experience, not just several individual snapshots, for true customer-centric improvement strategies.
Register: http://www.clickfox.com/blog/031810PR
ClickFox's customer base includes leading organizations in the telecommunications, healthcare, financial services, insurance, technology and retail industries. With nearly 1 billion interactions processed monthly, ClickFox is the market leader in analyzing and improving customer interactions across industries and all interaction touch points.
ABOUT CLICKFOX
ClickFox is the defining leader of customer experience analytics (CEA) software and solutions. Transcending a limited single channel view, ClickFox CEA patented behavioral analysis engine provides a visually intuitive mapping of all customer interactions—from IVR, retail, web, and email to agent CRM desktops, handheld devices, and interactive kiosks—delivering unparalleled visibility to uncover hidden connections and reveal bottom-line customer insights. Deployed by some of the nation's largest telcos, financial institutions, among other Fortune 500 enterprises, ClickFox has a proven track record of helping world-class service providers dramatically boost operational efficiency and profitability.
For more information on ClickFox:
- Visit our Web site
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- Email us
Contacts:
ClickFox
Kimya Coker, +1-404-351-8020
Director of Marketing
Kimya.Coker@clickfox.com
