'Matrix' and Composia had implemented an innovative system improving work-flows at the cashier's posts, at the office supplies multi-branched store - "Office Depot".
The installed system will assist 'Office Depot' employees to enforce regulations that will minimize errors and encourage promotions presentation to the customers at the cashiers.
During the last few days 'Matrix' had completed the implementation of Composia's system, to support the "Laptop to anyone" campaign which is promoted by 'Office Depot' in cooperation with Israel's Teachers Organization and the First International Bank. During the campaign, members of the Teacher's organization will be entitled to significant benefits when purchasing a Laptop computer. The system, which will assist 'Office Depot' sales representatives, is the technological infrastructure that will lead to the success of the campaign at the chains cashiers. Composia system is in vast use, having three different procedures running simultaneously. In the last couple of months more than 20,000 iterations were performed using the system. All iterations were steady, successful and flawless.
According to Mr. Tal Rosenfeld, Information System Manager at 'Office Depot': "The implementation of Composia's platform for Office Depot employees will assist us to enforce the organization's procedures, to improve our speed and effectiveness in interactions with the customers, while better tailoring the chain's products to the customers' needs. This solution will allow us to create methodized work procedures with our clients. In the future we intend to implement the system to improve and advance the work procedures of our support and sales call centers".
Avivit Ben Simon, CRM and performance-improvement manager adds: "the solution Composia offers is saving time for the employees working with the existing information system, and at the same time allows us to improve our Customer Interaction Management (CIM) to meet the organization needs – to increase sales and to ensure our customers are satisfied with the level of services. The technology allows us to monitor work procedures with real-time guidance and assistance to the end-user, supporting the event content, automatic transfer between screens, identifying business opportunities, raising alerts, displaying statistical information regarding the end-user capabilities, alerting the management etc. The solution provided by Composia is set to interface to all the organization systems and to draw the relevant data in a simple and easy way".
Aviv Katz, Composia CEO, states that "The implementation at 'Office Depot' joins the many implementations among our prestigious customers, who chose to use the Composia System, such as: Bezeq, Tikshuv, Amdocs, HOT and others. Every day, every minute, thousands of Customer Service Representatives (CSR) use Composia in order to streamline interactions with customers".
Composia (www.Composia.com) develops and distributes "Customer Interaction Management" system – a world progressive line of service procedure management products. Composia systems improve the core asset of any service-giving organization: its customer service center. More specifically, the benefits are: reduction of service time, improved agent effectiveness, reduced error rates, reduced training costs, improved service quality and improved customer satisfaction.
The system supports all technological environments (infrastructure and applications) with no need of integration and with no effect over the technological environment.
'Office Depot' is one of the world's largest office supplies retailers. 'Office Depot' chain in Israel comprises 40 branches plus 6 'Dyonon-Office Depot' branches. In addition the chain operates a telephone service center that enables customers to purchase through the company's catalogue, brochures or the internet on-line store. 'Office Depot' has a variety of products which include over 12,000 items.
Contacts:
Composia
Lee Mori
Director, Account management
O: +972 4
9118920
lee.m@Composia.com