ST. LOUIS, Nov. 3, 2010 /PRNewswire/ -- Amdocs , the leading provider of customer experience systems, today announced that P&T Luxembourg and LUXGSM has selected Amdocs software to replace its incumbent charging and billing system following a merger between state-owned P&T Luxembourg's telecom sales entity and its mobile subsidiary LUXGSM S.A. serving approximately 600,000 subscribers.
The new company, a subsidiary of P&T Luxembourg will offer converged fixed-line, mobile and Internet services. P&T Luxembourg and LUXGSM will deploy the Amdocs Business Support Systems (BSS) Pack to deliver bundled offerings and services, enable a self service portal, and improve real time rating. By streamlining the systems and processes, the new Amdocs system will enable the company to sell products and services more effectively across multiple channels, including self care, call center and retail stores. In addition, the Amdocs solution will allow the company to offer the right product to the right customer by providing sales representatives with access to the relevant customer information at the right time.
"As part of the merger, one of the priorities was to determine a strategy for a combined customer management and charging and billing system to retain a market-leading position and deliver new and innovative offerings in a convergent market to our customers quickly," said Marc Rosenfeld, LUXGSM's CEO. "The Amdocs solution will enable us to improve the customer experience, aiding in customer retention and our ability to attract new customers. Amdocs will also help us modernize and drive efficiency to reduce operational and capital expenditures."
The convergent customer management, ordering and billing package is part of the Amdocs CES (customer experience systems) portfolio. Amdocs BSS Pack offers a customer management, ordering and billing package that delivers a rapid, low-risk solution for new and existing lines of business. It provides out-of the box functionality to support the business processes for mobile, fixed and broadband. The solution is pre-integrated and tested, ensuring rapid, successful implementation at reduced cost.
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Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs' offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of $2.86 billion in fiscal 2009, Amdocs has approximately 18,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at http://www.amdocs.com/.
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2009, filed on December 7, 2009 and in our quarterly 6-K forms furnished on February 8, May 13 and August 9, 2010.
Amdocs
CONTACT: Michael Zema of Weber Shandwick for Amdocs, +1-212-455-8181,
mzema@webershandwick.com
Web Site: http://www.amdocs.com/
